So I use U-Haul all the time for all my moving needs and supplies and this is my first time using this off-brand franchisee site, for the most part everything went okay, my only problem was when I bought a roll of plastic wrap the sticker price on the wrap said $16.98, the boy at the cash register charged me $20.28, I told him that was too much text on something that cost $16.98 the price should have been more like ($18.51) with tax included, I told him about that at the counter as soon as he told me how much he was going to charge me for it I asked him to change it because that was the wrong price and he told me okay he would do that well later on after I returned the truck and got the final bill receipt I saw that he didn't take the $20.28 off like he said he was going to basically I got overcharged for the plastic wrap☹️, I was very disappointed to see that.
BILLIE R
Elkhorn Rentals LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elkhorn, NE 68022
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The owner/ agent is great!
TAINA EThey gave me a Uhaul that had no working USB ports for almost a 1000 mile Trip. There was NO way to charge my phone, use my navigation, or make any calls. I had to stop at a rest stop and spend an hour and a half charging my phone 2 times on my trip. It added over 3 hours to my drive. My original quote included 5 days and when I picked it up Elkhorn Rentals only wanted to give me 4 days which I stated it was for 5 days. I was supposed to get a guaranteed 20' Truck reservation or 50.00 and I ended up with 26' truck with NO working USB ports and bald tires that got stuck in the mud and NO 50.00 credit for the wrong truck. I had to pay 100.00 out of pocket from a neighbor to get unstuck even though my original reservation I booked had a 7.00 charge SafeTrip® supplemental roadside assistance that was supposed to cover being stuck in the mud. The store had Trump MAGA hats displayed inside the store. Had I known I was supporting a TRUMP MAGA Business I would have NEVER Spent a DIME With Them!
LOREN HHad the trailer dropped off and rental completed in 5 minutes. Great Customer Service!
DAVID BOnly improve would be to warn renters who self-check-in that if they leave their personal vehicle in the lot, it will get locked in after business hours.
Buffy G