It was unfortunate. I set up the order to be in person but the business was closed due to weather. You can't change the order once it had been confirmed so I had to call customer service. That aspect wasn't bad at all though because there wasn't a phone tree to work through or a long wait time. Then once I got the key out of the box it was the wrong key. There is no option in the app to account for this possibility. But calling customer service was able to fix that. Definitely not how things would normally go. Just a bad day that tested the system. Changes that could be made would be to have a voice-mail that says the business is closed or update hours on Google.
Paul M
Redline Tire & Auto LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fayetteville, NC 28303
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
So welcoming and patient!! Definitely will be back They offer so many services 🫶🏽 -Two
DAPHNE A