Familiarize the rental contract representative with the U-Haul rental system
Matthew M
Auto King Wheel & Tire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Worth, TX 76104
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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very helpful
jerry sOwner was not at the store at the expected pickup time. Had to wait 15-20 minutes for him to provide keys. Was then provided keys to the wrong model and had to call back to get the right ones
Daniel ZI had the absolute worst U-Hal experience ever! Before I even stepped foot to grab the U-Hal I had spent hours on the phone with them because my U-Hal kept being relocated. I was promised by an employee that it would not happen again and it did. I was told I would be able to get a dolly but when they relocated my vechile no dolly’s were in the area but I was still charged for one. My U-Hal was relocated 3 times to the most sketchy block of land in the middle of no where were a group of people lived. It took me 45 minutes to even get access to the keys because U-Hal had not approved my application yet. Once I got into the U-Hal it smelled like pee but we rolled the windows down and kept driving. We get to our first stop and come to see a mouse crawling around inside the front of the truck. The mouse did not want to leave and crawls under our feet inside the van. The next day the mouse pees again and so the U-Hal smells even worse. Then I go to return the truck the next day and again I’m in a super sketchy area that I felt so unsafe. 2 men came outside of there car to come chat with me and thank goodness the manager of the tire shop came to my rescue and saved me. Then I got charged twice instead of once for my U-Hal. Worst experience of my life!
Lilian HThe team member did not walk around the vehicle nor go over any details of renting the vehicle as with past UHaul rental experiences. He was eager to leave to "go get coffee." If I had not had experience with UHaul rentals, I would have been lost.
Christina B