The pickup truck that I rented was not clean, you could see what appears to be drinks that were spilt on both the drivers side and passenger side doors, as well as the floor mats. The vehicle was extremely dirty on the outside ( not really a big issue ), however if I'm paying $80.00 to rent a truck for 24hrs, only putting 50 miles on it I at least expect it to be clean and not smell of cigarettes. I was also charged for fuel (2 gals) which I thought was very petty.... Very disappointing....EWELL G.
Moving Truck Rental in Gainesville, FL at Archer Road Self Storage Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Gainesville, FL 32608
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The truck was very dirty both inside and out because it had just been returned before our arrival. Both ladies at the facility were extremely pleasant and professional.FRANK M.
Nothing I can think of.Joseph D.
I was over billed for insurance I didn't ask for. It's not Been rectified.shelley C.
Jenny and Brandy at this location are two of the most helpful and courteous people I have dealt with when renting trucks. I heartily recommend their services.SHARON P.
Customer service was great!! I am unsure of the ladies name but she was quick at getting me in and out.KATRINA W.
great customer serviceShiva S.
This is the first time I've rented a uhaul outside of office hours and it was a great experience!! Both pick up and return was done after hours and it was so convenient. Thanks for the videos demonstrating the pick up and return process..... I couldn't believe how simple and easy it was.Carlos G.
UHaul over charged my account by $30. It was very frustrating having to catch this and go out of my way to call customer service to correct the issue. While it is all settled now, had I not immediately caught this, my $40 rental could have been $70.Rachel T.
The truck was in absolute disarray. Broken parts all over, filthy, not street legal, and should not be in use. I had to delay part of my move due to this which added costs to my rental. On top of that the customer service at this location was non existent. The seemed put out that I was there and could have cared less about the customer or the sale. I have several photos of the truck if you would like for verification.CHRISTOPHER M.
Improve the online check-in. Myxperience is that it only works 25%of the time. My friends and colleagues have the same issueDONALD D.
Jenn is awesome!MOHANNAD E.
The two women working the counter were very helpful!Tamara M.
The manager was so helpful! She was greatTIANA B.
Such friendly staff an they always keep you informed on savings. Not sure if there is anything you guys can improve already have great servicewilla W.
The uhaul app and on line system runs very slowly. It takes a while to go to the next page and if you hit the button because it looks like it didn't do anything. So you hit it again but it did the first time throws you in and out of pages or says error adding and it did add it so you try again and it adds it twice. I was just trying to check in and it took me an hour of my time cause of this didn't matter whether I was on my computer at home or my cell phone. The whole process should have taken maybe 10 mins. Very nerve racking.Joseph M.
Nothing at all. You guys are awesome and we will continue to use you as long as we're in Gainesville. Thank you guys so much for all your help and professionalism!GREGORY M.
Usage: Roundtrip 2.5 miles, 3 hours. The person at the counter told me she would have to cancel the truck reservation if I didn't take Uhaul's insurance. I asked if I can keep my personal car in the parking area for 30 minutes but she said it would get towed. I still rented the truck out of sheer need. The visor fell on my lap and the engine was rattling as soon as I drove it off. Don't rent at this location.Luz M.
I came when the location was closed and did the drop off through my appPolly F.
We couldn't pick up the truck until 10a and had to return by 4p. This isn't a very long time for a rental. The truck was abused on the inside.Eugene S.
My only struggle was to check the vehicle back in upon return. It was dark and I was not familiar with the check in process. The process was intuitive but unexpected, and my option was a $20 fee for U-Haul to perform the check in the next day.Gregory H.
Awesome service. Jenny was great. We stopped in without notice and were on the road with a rental within less than 15 minutes. Amazing. She was knowledgeable about what we would need for what we were moving and steered us in the right direction. Will definitely go here for future needs.Kevin T.
Jenny, at this location, goes out of her way to assist customers. She is pleasant, courteous, and efficient. I would recommend this location 100%!Sharon P.
Although the truck was on site and ready for me to take delivery, there was a glitch in the U-Haul computer system which indicated the truck was still in use and could not be rented to me. The customer service representative was helpful and did her best to fix the problem which she did. Unfortunately, this took 35 minutes, resulting in an unplanned extra $67 expense for the movers I hired by the hour.Gerard S.
Friendly efficient staff!Caitlyn P.