Both of the employees were excellentERIK H.
Moving Truck Rental in Gainesville, FL at I75 Business Park & Self Storage Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Gainesville, FL 32608
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Excellent attentive efficient customer servicePenny H.
The experience was intuitive and good overall. I have only a couple of minor suggestions: 1) This location needs to verify that their phone number listed on Google Maps is still intact. I tried calling it twice during open hours, but it only rang with no one answering. 2) I think the process of the initial inspection of the equipment could use some more clarity. The pictures of the equipment online were too low quality to discern where actual prior damages had occurred (i.e. I could not see the Xs marked in the picture of the vehicle). It might be useful to have, for example, an interactive diagram of the vehicle that shows where the Xs are, and the user can mark the location of previously unidentified Xs. Altogether, though, the experience of making the reservation and picking up the rental was intuitive. I did not use the mobile app so can't comment on it. Thanks for the rental!Joshua M.
The manager was overwhelmed and gave me s truck that had a dirty driver cabin. When I asked if she would clean it she said that she would blow it out. With COVID-19 we should have sanitized the vehicle.Cedrick M.
Great experience!JONATHAN S.
Very friendly and amazing g customer service!!!Maylene J.
Best experience I've ever had with Uhaul, hands down.JOSHUA B.
Contactless pickup was a headacheGrisel D.
This location was excellent, friendly, and fast. Easy drop off and no hassle!FRANKIE V.
Top notch staff with great customer service. Very professional yet warm and friendly.Pamela S.
The drop off location was not a location for u haulsJordan W.
The service at point of sale was excellent. The truck itself was in very poor shape with a broken mirror, loose steering and in badly need of mechanical workWilliam D.
Great location. Truck in poor shape. Still ran with no major issues. A/C anemicDesmond F.
Everything was very well organized and ran very smoothly. Thank youDenise C.
Computers were down during pickup and I did not receive a contract. Also, the cables on the rear door were broken. Upon return, I was charge additional fuel based on an amount shown on a contract I never received even though I placed fuel in the truck back to gauge where it was when I picked it upSteve R.
Of special concern to us is the fact that shortly after providing our contact information to U-Haul, in regards to our rental, we began receiving unwanted e-mails from various "spam" sites. We cannot be 100% sure our rental from U-Haul was related to this issue. If not, it sure is a coincidence. It would be very much appreciated if you would please remove our contact information from ALL of your customer lists!!!!!!!Gary W.
Very accommodating, friendly and knowledgeable.Gena B.
Carol was super helpful and we needed this at the last minute and she made it happenVictor T.
Awesome servicePeter N.
Carol the service manager there was extremely pleasant and helpful. I give her 10 stars ??!Beatrice R.
Friendly service.Bob R.
Service was very pleasant.Very good Customer Service. The truck didn't drive well,even with the Haul/tow engaged or disengaged. The truck wasn't the usual standard of uhaulValerie N.
They did exactly what wss expected of them and were kind.Chris R.
Some small issues with the truck but great service overallMichael S.
Great customer service!Greg W.