It was a return to a gas station as it was open. We are older and not use to doing everything through a phone. Did not go over vehicle just was told to take pictures of speedometer and gas gauge, and lock the truck up.. I was suppose to return to a different location but called the main office and they told me I could return to this location as I had to take something to that town. The person questioned me about returning it there as well. I had arranged everything prior to taking it there. Person in the station was nice, but didn't seem too interested in UHaul
Moving Truck Rental in Georgetown, DE at Georgetown Shell
Moving to or from Georgetown, DE 19947? Get FREE truck rental rate quotes at Georgetown Shell.
Get FREE moving truck, pickup truck and cargo van rental quotes at Georgetown Shell
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Georgetown, DE.
Cargo vans and pickup truck rentals in Georgetown, DE
U-Haul cargo van rentals and pickup trucks in Georgetown, DE are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Georgetown, DE 19947. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Pickup was slowed because the one person there at this gas station/convenience store had to pause the process every time another customer came in.
Just dropped the keys in the overnight box
It was a gas station not an actual U Haul Location which I booked online. I had an issue with the drop off location when I booked and the attendant was very helpful and corrected that issue for me however, he used his personnel cell phone to update the reservation which was odd. The truck had the check engine light on and it was not cleaned or sanitized. It also smelled horrible of smoke and there was a lighter and what appeared to be the remnants of a rolled marijuana cigarette in the door handle grip therefore it was obvious the truck was not checked out or cleaned when it was returned.
I had to drive 30 miles out of my way to pick up this rental due to an â€œerrorâ€ on uhaul part. Ridiculous.....lost three hours of my time because if this.
The check in process with a representative/clerk at Georgetown Shell was extremely slow. Their internet service was down and we had to do the check on is cell phone. It took somewhere between 30-45 minutes to finally complete it on his phone. While assisting me he also handled other customers coming into the gas station which further slowed the process. The reserved truck also did not have the 12 furniture pads in it. The clerk had to gather some from a shed on the property and from another rental truck. He was able to come with 11 and he left them in the parking lot for me to put them in the truck I rented.
Staff was rude. After watching us look for keys they finally said we have to come in. Said we didn't pay-no card on file and kept acting like they needed our card at pick up and drop off- it was there and paid already-we showed them with the app on phone. P/U was changed to location 10 miles away but unwilling to comp extra miles we had to drive it. Rudely said they don't work for Uhaul and they can't do anything. The whole thing felt shady at this location and I wouldn't go there for this again.
I got zero help or reply from uhaul when inquiring about additional charges. Instead they just charged me without explanation.
I chose this location because they would be open for pick up (Sunday) and I thought I could get help if I needed. I went in to get help, was told to check in online. I tried to but ended up going back in for help because I was unable to. Apparently, the my reservation was not in the system. So that took a lot of time having the information begrudgingly entered again by man helping me. We both had masks on it was difficult to hear with the refrigeration running in the convenience store. We were also interrupted several times for him to ring up customers. I told the man, several times, "I am sorry, I can't hear you well". He seemed very irritated with me and came across as quite rude! Customer service is really lacking at this location. I could forgive one of these things, but all of them along with the fact that the windshield was dirty and the passenger area of the truck was not even swept out! I will never use this location again, not even to buy gas!
Uhaul estimated my mileage from New Jersey at 92 miles. I can only imagine this was based on taking the Ferry across the bay as driving back to Delaware is well over 92 miles. I was charged for the additional mileage and the rep at the drop off was less than helpful. I would appreciate a refund for the overage (Google Maps lists the mileage at approximately 150 miles). Thanks for your consideration.
This location is a mess. The cashier can not handle both the gas station business, store, and uhaul. His refusal to process if the truck was not moved to another location caused an accident on the property. He demanded that a truck be moved into a car parking space instead of the designated spot for the trucks. He refused to help with the processing of the accident. We had to call the cops cause he refused to assist with how to make necessary contacts to report an accident to uhaul. He also claimed that the surveillance cameras were broke and the footage could not be provided. Everyone knows that gas stations have good surveillance. He was rude and there is a definite language barrier. The facility is to small to have a uhaul business. DON'T DO IT YOU WILL REGRET IT LIKE THE OTHER REVIEWS ON HERE ABOUT THIS PLACE. GO TO THE PLACE ACROSS THE STREET or in Millsboro. Better yet go to PENSKE. I will not ever rent from uhaul again. You pay for the extra insurance and you find out that its not covered when an accident occurs. RUNNNNNN
Very rude i was told i would be charged before I even had a chance to talk to them about drop off. Never again!!!!!! I think they should not represent your company
Give me a refund
Rental clerk is an intelligent, competent technology user, but his English as a second language needs work.
Here are the issues that I was confronted with when trying to rent a truck at this location: 1) Rental agent has a strong Indian accent and was difficult to understand, thereby not being able to effectively communicate the rules and procedures of the rental; 2) While trying to rent a truck, I had to continually stand aside while the rental agent/cashier waited on regular convenience store customers. The entire check-out should have taken about 10 minutes but instead, I had to wait nearly 45 minutes. 3) There weren't any moving supplies nor hand trucks for rent like typical U-Haul locations. The only recommendations that I could make to address the above-mentioned issues would be to hire a native English-speaking rental agent who would a dedicated U-Haul section in the store which would have supplies available for sale and/or rent. There is enough room on this property to build a small, attached U-Haul center, which would be more professional-looking and would in turn attract more customers. I have noticed that other people complained of the same issues, giving this location a less-than-desirable rating. While the current rental agent was pleasant enough, I feel that there is definitely room for improvement. Also, the cost per mile seemed very high. On a more positive note, the truck which I rented was fairly new, clean and easy to drive.
Car transport trailer is hard to back up precisely in tight gas station rental locations. Recommend a wheel be included on the trailer instead of the skid on the tang. Other than that, it was a good experience. Will use Uhaul again.
It was 1/2 hour away. It was not near my expected drop off point.
I rented a 15ft truck wasnt sure how long tiles him maybe 4 hrs didn't know for sure he called my phone to see when I was bringing truck back I felt very rushed by him thought no matter what I had it for 24hrs but he kept saying you only said 4 hours or so . Just was not happy at all with the situation
Get someone to handle the transactions that knows what exactly they are talking about, u deretands request , and works to fulfill the customers desires.
The man that came outside handed me a piece of paper telling me to get the mileage and gas amount...he then walked back inside. When I approached him to give him the paper and let him know that the truck seemed to have a transmission problem ( it was not switching gears correctly) he stated â€œ well the guy will Be here at 9:00 am, I don't handle thisâ€ the next day I received an invoice that I had used the truck an extra day ( which I dropped off the same night. ) I talked with U-Haul ( customer service line) and they explained I would not be charged, the drop off location put the wrong date. Personal feeling is, if you are a drop off or pick up location, your customer service should be better.
great that open 24 hours
This experience was just as bad as my last experience with uhaul there were no furniture dollies and I had to argue and demand a hand truck it cost me time and money no furniture dollies meant me paying 2 people to do nothing I will never use uhaul again
Shell attendant awful. terrible customer service both @ PU and return.. I would like to talk with someone about this experience.