From the start the rental was a poor experience. The mileage was entered incorrectly by the location, so when I was picking up my truck, I couldn’t confirm the starting mileage. It was off by around 340 miles. I don’t want to pay for those miles. So what followed was multiple conversations with the 24/7 support. They were great, but due to the locations initial mistake, i wasn’t able to have any for sure solutions at that point. I returned the truck within a half hour due to size restrictions at my house. Then, because of the mileage issue, I wasn’t able to complete the return. It was a mess all around.
Zachary R
RAM Enterprises
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hancock, MD 21750
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Customer Reviews
- 3.5 Average Customer Rating
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I dropped the vehicle at Petersburg, WV. Initially, I was supposed to drop it in Moorefield which was right down the street from my house. Instead UHaul changes the location of a place 30 miles away.
Richard KA great dealer, were I rented it from
Mark PEasy access and easy to find. The young man working there was very friendly and helpful.
MICHELE MThey had the equipment ready, they even had the trailer attached to the truck, ready to go, as soon as I arrived
Joseph C