The uhaul company as an overall was horrible. The customer service was horrible the whole experience was bad. I reserved 3 weeks prior and two days before the reservation you moved me to pick up the truck over an hour away. Then the day before you moved it again and down graded 5 ft on the truck. Then took away the extra miles then I had to call again as they were supposed to change the date sine you moved the pick up again for pick up the day before. I ended up having to call like 7 times to get this fixed. Then when I went to do the mobile pick up at the location it was the wrong truck there. That resulted in another call and a call back from a manager to get the truck. I will never use uhaul again. I was on the phone from 11am to 7 pm
Misty F
RGs Rental LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hartford, SD 57033
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Customer Reviews
- 2.5 Average Customer Rating
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Ross PCould not get ahold of them via telephone AT ALL. At least 10 attempts during business hours. Phone would just keep ringing (no answering machine obviously) or was busy for great lengths of time. Could not get them to report to UHaul that our trailer had been returned; even after driving to the location to directly talk with staff members. They assured us this would be taken care of for us. Finally had to contact UHaul’s 800 number directly to report our problems with this location and they were able to enter the return date for us.
Renee TWebsite is very slow to respond
Keith OThe drop off was chaotic. It was Easter Sunday so I understand that no one was there. Most of the parking lot was full of broken down or cars for sale. I had to park the trailer curbside on the street partially blocking the business drive way. There was no designated parking for UHaul equipment. They were sort of scattered all over and mixed in with other vehicles. Someone prior to me had the same issue - they parked their box truck and dolly trailer on the street as well.
Cherie D