Moving Truck Rental in Houston, TX at IStorage
(U-Haul Neighborhood Dealer)

17 reviews

1429 Cypress Creek Pkwy   Houston, TX 77090

(281) 444-6626

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 444-6626

1429 Cypress Creek Pkwy
Houston, TX 77090

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
Truck Rentals

One-Way and In-Town Local Rentals in Houston, TX 77090

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

17 reviews

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Write a review
Rating:
3.0

I was unable to use the UHaul self service website to perform vehicle inspection at rental time (website would not finish uploading my photo of the vehicle, I attempted to upload for 45 minutes) and I was unable to use the UHaul self service website to perform vehicle return (website would not accept my photo of mileage and gas tank level, kept asking me to take a photo but it would not recognize that I had taken photos, I kept trying unsuccessfully for over 20 minutes).

James P. 
Rating:
2.0

Was told incorrectly at the store I could only book thru U-haul.com. Booked thru the website for a 6:30am pickup for a 5 hour rental, but when I arrived there was no key in the box and was told to wait until10am when the store opened. When I came back was told I was late and could only have for 2 hours. After some arguing I was given the truck for 5 hours. U-Haul needs to get its act together.

ALLEN M. 
Rating:
1.0

I made a reservation to rent a truck and the attendant lost the key so after about ten minutes he decided to give me another truck and then overcharged me for the insurance and charged me for $20.00 for dropping off the key through the slot because nobody was there during business hours. This place is a rip-off location. I'll never rent from there again and I'm on the line now to dispute the extra charges. Very dissapointed 😞 right now. Uhaul should screen these places better. The bad ones make Uhaul seem like crooks.

Antonio M. 
Rating:
1.0

The van was disgusting. It wrecked of cat hair urine and feces. The manager went to the van with a paper towel and spray bottle. Which did absolutely nothing. She said UHAUL IS A THIRD PARTY AT THE I STORAGE LOCATED AT 1436 CYPRESS CREEK PKWAY IN HOUSTON TEXAS. (DO NOT RENT HERE IF YOU ARE A CLEAN PERSON.) THERE WAS NOTHING THE MANAGER COULD DO. She contacted the REGIONAL. MANAGER KEITH. She asked on speaker phone what could be done due to the unsanitary vehicle and my allergies to animal hair..His reply was. JUST REVERSE THE SALE. So instead of offering an apology or credit, he just offered that I cancel my rental. Because I needed to move my belongings, I used the rental. They offered no compensation what so ever. I spent 15.oo on cleaning products and 1 hour of my time cleaning the inside of that repulsive stench, just to function in it without gagging. Uhaul should discount renters in this instance. With the covid restrictions, Uhaul should be fined. There is not even a vacummm cleaner or disinfectant wipes to clean the vehicles at this I STORAGE. UHAUL should not be allowed to rent and advertise at any facility without providing proper cleaning equipment. They are just too damn cheap. This should be reported to the Texas Covid Commission Board Regulation Authorities as well as The BETTER BUSINESS BUREUA for unsanitary practices. U haul should fine the previous renters for the cat hair and feces. I took pics and video footage. You can see all the filth and cat hair. Luckily for those who watch the video wont be able to smell it!!

ivy H. 
Rating:
3.0

My experience this time was not pleasant at all.

Nickie H. 
Rating:
3.0

No interaction, as it was after hours

Linda C. 
Rating:
2.0

I rented a truck for 19.99 a day. When I saw my bill they charge me for an extra day. I only had the truck for 4 hours. I will not use this business ever again

Stacey H. 
Rating:
1.0

No ramp! So i struggled to lift everything. Yall made pick up horrible took 2 hours. I will never use uhaul again.

Curtis W. 
Rating:
5.0

Everything was nice. Ms.B was very helpful. Kind and answered any questions I had. I checked in using the mobile app, when I pulled up Ms. B came outside to help me checkout, everything went smoothly!

Lucinda R. 
Rating:
1.0

The truck was fine but the lady in the office is very rude and unprofessional. I called before i was coming to give a heads up and she responded “why you calling then” i don't appreciate the lack of customer service when i was just calling and being courteous and she was rude for no reason and when i checked in i came a few minutes early and she act like she couldn't open the door so i can get the truck a few minutes early.

MAYA B. 
Rating:
1.0

Agent was VERY unprofessional and rude! She have NO customer service at all!

Ebony F. 
No reviews have been submitted for this location.
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