I was not aware that this third-party business was closed on the day of my reservation. I had to download the application for U-Haul, set up an account and do all the work myself. Additionally, I paid for a hand truck rental, and there was not one in the truck. There was no way to contest this charge so I am out the money. additionally, the app is very cumbersome and expects the customer to do the work that an employee formally did. So why am I paying full price for a rental when I am doing all the work? Very dissatisfied I will not be returning and I will make sure that everyone that I know is aware of this situation.
William K
Intelli Property Management And Construction
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hurst, TX 76054
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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No where to park that big truck
CORETTA BThe location did not have the boxes we ordered. Zero. The furniture pads were short in count and just thrown in the back of truck. They did give us the missing furniture pads once speaking to them. The location is not open on Saturdays. The location had only one truck and we do not think this is a full time U-Haul location. The U-Haul agent was extremely nice. He was glad to support us but no one there on our return Saturday. We issue with the U-Haul app and adding all photos.
Brent MThis was BY FAR the WORST UHaul experience I’ve ever had, which literally cost me time and money. I couldn’t do a mobile pickup, even though I opted for it. It took almost 20 minutes for someone to arrive at the location to assist me so that I could retrieve the keys to the rental. When I did get the keys, I was told that the dolly I needed was not available and to go to the UHaul shop 2+ miles down the road (one way) to get a dolly. It wasn’t until 10 am did I make it back to my location to start moving. The cargo bed/trunk was dirty. I had to clean it out before I used it. And one of the tires needed air. What was supposed to be a short trip turned into $100+ trip. I would not recommend this location to anyone.
DANIELLE HHave the business hours listed on the door. Thought someone would be there to talk with at the scheduled drop off time.
THOMAS B