The whole after hours process needs to be better. I didn't realize it was going to take so long to pick the truck up. I couldn't get the lock open to get the key because it doesn't show you where to line up the code. I was putting the numbers in the middle when they should've been at the bottom. At one point I watched the tutorial but it had a completely different lock in the video and was telling you to line the numbers up where the black line is but there was no black line. Also at return it would be nice to know beforehand what steps you'll need to take to return it. I had the truck completely locked up before I knew I needed to take all of these pictures.
alea b
Hanners Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jackson, MO 63755
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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It was fine.
MARTIN AThe customer service was excellent and very friendly.
ANDREW RThe location was supposed to be open when I went to drop it off and it was closed. This forced me to use the App. The app kept going to a black screen and then would return to the home screen. I finally after about 4 attempts got all the pics taken, dropped the keys in the box and the app again went black and took me back to home screen. At that point I could not enter manual mileage. I had to call in and to discuss.
Natalie CThe email confirmation showed an address in Cape Girardeau MO. For the pick up. Some lady called me to confirm pick up the day before and I assumed she was talking about the same location as per the confirmation. The next day she called me and was a bit chippy on the phone because I was late. I went to the address on the email and she was 15 minutes away at another town. When Ingot there she as just fine to deal with. The trailer was perfect for our needs and we had no issues. I picked it up Saturday and returned it on Monday in AZ. I had to call the 800 # because there was no address on the paperwork. Also I never got a recipe. I got an email with a link to click for my recipe and when I clicked on it the receipt had no dollar amount or cost break down. Please send me a copy of my receipt. Thank you. Jeff Laux
Jeff L