The interaction seemed unprofessional and I felt like I was an inconvenience to the Uhaul representative. I could not upload a photo on the website prior to arriving and it took about an hour to remediate at the (hotel) facility.When asked about the dolly I requested and paid for, I was told that they didn't have one. I ended up purchasing a dolly at a store to assist with my move. I will not recommend using services provided by Uhaul.
NATHAN K
Super 8 Luverne
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Luverne, MN 56156
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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U-Haul its self was dirty had to ask for it to be cleaned, the ramp was so muded and stuck injury accrued just trying to pull ramp out
Malinda BStaff had never checked out equipment before. Process took 30 minutes and was not complete when told to leave. Found out hours later that wrong truck was provided. Staff had no knowledge of appliance dolly nor any available despite corporate guarantee after reservation in worthington mn was not fulfilled and had to travel more than 30 miles away to new pickup destination despite reservation being made weeks in advance.
Emily LService was great, but just didn't have the equipment I requested available. We got switched there from the original location we checked out
Angie JSign in was terribly slow. Had to ask person in charge 3 times before verifying the size truck we had registered for. She was training another gal so it took forever. Don’t train your employees on the customers time. This happened at Luverne location. We originally registered at Pipestone Mn location and He gets 5 stars from us!
WARREN S