My drop off location was moved without my knowledge or consent to this location and only discovered when I clicked the link in the text message providing drop-off instructions. I did receive an email also providing drop-off instructions that read, “per our conversation you will now be returning truck to…” But I didn’t have a conversation with anyone. This new location was more than 10 miles away from the original store (so a 20 mile round trip). I would have preferred and requested a different alternate location had I been offered the opportunity. This significantly disrupted an already busy day. Adding to the trouble, no one was at this new location, forcing me to utilize the online return process. A procedure that was slowed because of terrible cellular data service taking about 10 minutes to receive an email to verify my U-Haul account. Without clear direction and signage, I had to guess where to park the truck before returning the key and rental agreement to a lockbox near the door. I am very frustrated with the return process at this location.
JONATHAN B
W&W Storage Solutions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Midland City, AL 36350
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Customer Reviews
- 1.0 Average Customer Rating
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Have a more user friendly stop for equipment drop off or pick up
Regina HIt was supposed to be open at 9am, and no one was there. the check-in process was not as simple as thought, but most was via email and text - it seemed.
Les VN/A
Barbara HJust a small rock and dirt lot where they also sell storage sheds.
JAMES H