The customer service and knowledge of U-Haul at this location are not great. When I arrived the attendant said they only had trucks because there were two dropped off. I told him I had a reservation for one of them. He seemed clueless. He did say they “didn’t have the system to do the contract”. Perhaps I was supposed to do everything on my app, but I didn’t know that because this was the first time I had ever not gone to an actual U-Haul location. He suggested I call U-Haul, and eventually the regional manager told him to just give me the key. It took about 30 minutes to get out the door. Upon drop off, the second attendant said I had parked it in the wrong place, even though I had parked it where I found it. Then when I bright the key in for the second time, he said I needed to check out on the app. Ok no problem. He did not say I needed to check out on the app before leaving the location. I got to my dinner with my son and started the app while we waited for our table, only to find out that I needed to still be at the vehicle. I drove back (luckily it was only about 8 minutes), followed the app instructions, then returned to my son. When I went back to check out, I explained to the attendant how it would be better if he had told me to check out on the app before I leave. He said “I notified you to check out on the app” as if that was sufficient. I explained it was not sufficient as I had never rented U-Haul with the app before. The truck, reservation system and app were all great bi felt it was the customer service and communication and knowledge of the staff at this satellite location, that could be improved.
Scott S
Petro Canada Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Hope, ON L0R1W0
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Customer Reviews
- 2.0 Average Customer Rating
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The whole process was terrible. Drove 45 minutes to pick up the truck. Back was dirty so we had to sweep before bringing everything in. Not the biggest deal. They didn't do any paperwork or drivers license check which lead to problems with drop off
Sean JMy location was changed last minute by u haul. No direction or instructions of how to access the lock box. Patient call taker with U-Haul walked me through it. Internet was sketchy at this location.
Mark YThis location is a gas station and the attendant has no knowledge of the rental process or can help you. On line check in very difficult because cell strength is extremely poor and wifi not available It took me 2 hrs on the phone and speaking to multiple people to finally get the key. Terrible experience
Jeff BMake sure UHAUL sends the lock box codes to the customer and not the building owner. I spent 2 hours trying to pick up this truck.
Daniel S