When you use the website to register the return one paragraph said to lock the truck, but another paragraph said to leave it unlocked. I chose to be safe and lock it.MARY W.
Moving Truck Rental in New Oxford, PA at Hilltop Self Storage
(U-Haul Neighborhood Dealer)
New Oxford, PA 17350
(9/10 mile south from intersection of Rte 94 and Rte 30 on Rte 94)
Services at this Location:
- Mon-Fri: 9 am - 4:30 pm
- Sat: 8 am - 11:30 am
- Sun: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in New Oxford, PA 17350
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Just need to make sure there is no roaches in the vanBRIAN L.
Thank you!Francis O.
We had gotten a storage unit at this location and the front end people were so polite and courteous once again Thank YouJohn L.
Online reservation. Requested 12 furniture pads, got 6. Zip tie for dolly was off before renting. Truck was very dusty/dirt. Poor customer service at check in.Lawrence S.
The woman who took care of me was very helpfulâ€¦ And I appreciate that you did not treat me disrespectfully when I told her about a broken headlight. However, she had to do her procedure and hold me accountable.Patricia H.
It took an hour to rent the truck online because the wait time and then fact they had to call an alternative contact. It was not clear they had to call that person at all. Also why is it a requirement for online transactions but not in person?Evan R.
Where the truck was originally parked when I picked it up was very difficult to get out of; another truck was blocking the pathway. There was no way I could have returned it to the same spot.Erika H.
MILAGE WAS OFF, THE TRUCK HAD MARKS THAT HAD BIN MARKED, AN IT WAS A CRAPPY DRIVE.. HAD TO PICKUP THE RUCK A DAY A HEAD OF WHEN I REALLY NEEDED IT. . I WILL NEVER RENT U HAUL AGAIN.Don R.
Virtual pick up was a disaster. Uploaded my license prior to pick up but never got the video to watch or the instructions for person less pick up. Took 45 minutes to get the truck with phone help. It was very frustrating.Steven R.
I locked my car keys in the truck...a super DUH moment for me. We were stranded there...but was "rescued" by the Storage people who came to unlock the office so we could retrieve my keys. Now that's service!Stephen B.
I have used uhaul several times over the years with no issues but I was very disappointed with my experience this time. I first booked a 10ft truck to pick up in Hanover PA that was showing as available. After booking the app showed my pickup location as Harrisburg PA (50 miles north). Shortly after I received a call from a customer rep telling me that the truck I wanted was not available at the location in Hanover. The rep offered for me to Pick up the truck in York Pa (25 miles the wrong direction from where I was going). Eventually the rep told me there were no trucks in the town I was looking to pick up at and we finally settled on the next size up truck 1 town over (10 miles out of my way). I mention the miles out of the way because you charge me by the mile. I completed the online check that was supposed to save me time but when I arrived at the site they required me to go through everything again taking almost 30 minutes. They then informed me that my truck had less than 1/16 gallon of gas. It was so low on fuel that the low fuel warning was on covering up the odometer so that I could not verify the miles on the truck (I have a picture to verify this if you need). In addition to this the cab of the truck was full of trash that I had to clean out so I wouldn't be charged a clean up fee (I have pictures of this as well). After stopping to get gas since I didn't have enough to make it to my destination combined with the extended Check in I was now an hour behind schedule.Jeremy S.
great people to deal with.William V.
Rental pickup and return was quick and easy. All of the staff here are friendly and professional. Location is easy to access.Karen C.
The ladies at this location saved my day. I did not have a very good experience earlier in the morning with another location. When I came in to this location everything fell into place and the ladies that work there are amazing. Thank youERICA H.
Hilltop is fantastic. We are regular customers there.Glenn F.
Staff at Hilltop very courteous and helpful. I plan to use their service again in the future. The van (I know this is the manufacturer's design) needs some type of hand grip to help us geezers to get in and out of the cargo area.JOHN S.
Fix EVERYTHING. The entire app and online stuff is completely broken. I tried to pick up my vehicle and it didn't let me i had to call over 5 different uhaul people just to figure things out. Then i was told i could not get the uhaul because of my juniors drivers license even though i am 18 years old and after 6 months of having my license it is no longer a junior license. I should have not been allowed to reserve a vehicle if that was to happen. Also got told by a uhaul customer service lady that i was allowed to take the van because she understood the confusion so i did. Got called 5 minutes later that i was stealing the van when i set up the reservation and was told i could have it. They charged me for the 5 minutes of driving i did, then charged me for my actual time using the van which wasn't until 3 hours after my original pickup time!!! Then when i returned my vehicle the app went through all steps with me and failed to tell me to take a picture of anything and completely go through the entire returning process. I tried to call and explain that, but after being on hold for 15 minutes the lady basically told me i was wrong and that i dont know what I'm doing. What happened to the customer is always right? As i see it don't do 24 hour pick up if you can't have working apps and online stuff. Hire real people. Terrible customer service that clearly does not care about the customer.Nathan M.
Very friendly, helpful employees at this location. Our experience was excellent.Harold B.
I did a U-Box from Harrisburg PA to Hanover, PA to Lakeside Colorado. It was very good experience. Overall it was an excelent experience. The colorado side could not deliver right away but was able to deliver before I got charged for another month for a U-Box. The U-Box helpline is very VERY helpful. It is a separate support number for U-Box Helpline. Thank you.JOHN W.
Keep doing the good job you're doingBOB L.
Not sure. Everything went smoothly for usGeorge M.
Keep up the good work and stay friendly ??Eugene S.
Very friendly staffRAY A.