I was there at 9:25 to pickup at 9:30 nobody there, store was close. They opened store at 9:35, for sure I have to wait because system was very slow. I got car at 9:50am.Farzad A.
Enny Afro Supermarket
(U-Haul Neighborhood Dealer)
North York, ON M3J2G1
- Mon–Sat9 am–6 pm
- Sunday10 am–6 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in North York, ON M3J2G1
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- 3.5 Average Customer Rating
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Lady was kind of rude and blunt. Truck was fully iced up from the night before. It was also low in fuel so if I had to travel far, I would have had to fill up right away. Luckily I didn't have to travel far. Then it took 24hrs, a phone call and 2 email requests to get a final invoice. Also, the app was causing issues. I had to wait there for almost 30min trying to register. Overall, not a pleasant experienceAlex N.
Great customer service Easy processGERARD B.
They messed up the driver's name and info. The truck was not ready on time, they were also missing the appliance dolly that I had booked. They said they could 'give' us the smaller dolly to use (which we couldn't use because we were literally picking up a fridge and it didn't fit on it) but then they still charged for it. When I spoke to them about the Reservation Guarantee they said I have to speak to UHaul about that as they have no idea what I'm talking about. When I reached out to the contact that UHaul sent to me, they never responded and I even followed up just to be further ignored. Point is unless you are moving VERY close by (under 20km) I HIGHLY recommend find a mover or truck on Kijiji or FB Marketplace. UHaul will not give you the equipment necessary and they will still charge an arm and a leg, then ignore you if you have further concerns.Ilona F.
So many things went wrong: 1. Pick up from brampton..i dont live in brampton i live in toronto. 2. The drop off was waayy out of the way..closer drop off locations. 3. The plug in for my gps failed quarter trip of my trip 4. Reserved a 15' and they gave me a 10' 5. The pickup time was 9:00am and the staff member was late 1/2! 6. When dropping off my truck the person said i was to drop off on a monday and it was a friday when i picked up and same day that i dropped it off. Why so many days when i only needed it for one day as i told head office. The lady that served us waa very short with us no compassion even though we waited foe her for a half hour. 7. Even though we took out additional ins coverage she still told us the truck is covered for only max amount of $800!! This is just some of the things that went wrong.. i want a call from head office asap. I want compensation for the terrible experience!! Just a disaster!!MIMA D.