I booked the rental online but selected to pay at counter. When i got to location they said they don't handle the rentals its all online. I called the help line and was told that I needed to download app and arrange for code to pick up keys. I downloaded the app but it wouldn't except the information of dates correctly so I couldn't complete pick up. I had to call back again and this time the agent was able to complete the reservation with me and sent me link to pick up truck. I should not have been able to select pay at location when i originally tried to book. ,it would have saved me a lot of frustration. Once i had the App the check in and out were very easy, and i will do that the next time.Larry S.
Vaultra Self Storage Orangeville
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Orangeville, ON L9W3Z9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Terrible experience with appSarah W.
The location and vehicle were fine. I did not make my reservation using your app. And yet after the reservation was made, I was forced to use the app. Most people may not care, but I did. There are privacy issues I'm sensitive to but you did not give me the option. Further , the app is extremely slow and frustrating to use. Next time I am forced to use the app, I'll cancel my reservation.Candis P.
good work. keep it upHari J.
Customer service was excellent, my truck was clean and waiting my arrival. The team explained the contract. Great experience and I will use again and againCarol M.