Said truck didn’t need to be back until 8am Saturday morning as we didn’t pick it up until 2:16pm on Friday … dump ended up being closed & couldn’t get in until Saturday morning at 9am … which they were informed of. Claimed the truck had to be back by 10pm Friday … which again, is not what was said… then they charged for ANOTHER FULL DAY on top of my charges … took the deposit for the truck as well… the gas tank was 3/4 full when we got it and it was returned with a full tank of fuel… again, overcharging me… claimed more mileage was used than there actually was… the steering wheel sat completely crooked to keep truck straight due to the alignment of the truck being severely off… I notified them of this and all I got back was “ok thanks” … the amount of money these scam artists got from me was absolutely disgusting. I won’t be using U-Haul ever again. Absolutely atrocious service. I wasn’t even informed they were charging me for another full day either.
LAURA H
Stow It Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Owen Sound, ON N4K5P1
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Customer Reviews
- 4.5 Average Customer Rating
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Fast friendly fast service with great knowledge of product
J-RAYMOND BWhen returning the truck I said I probably put too much gas in. The response was "better than too little". Better for who?? UHaul gets a little benefit everytime, not me the customer. Could be more tactful. Or just do a full tank out, a full tank back.
RICHARD WCoffee and doughnuts. Lol..No. I can't think of anything
EDWARD HThe trailer was broken, the ratchet straps didn’t work! And the jack was hard to operate due to severe rust Was very dissatisfied.
CANDACE B