Prove your website, make your pickup locations more precise, I had to take an Uber to two different three different places on the same road just to get to the right place customer service was rridiculous. I would like a discount but I would don't know how to go about it and they probably wouldn't either LOL ridiculous running around crazy circus of a game when it wasn't needed. I sat in the Sun for 3 hours trying to get my reservation completed after all the Mickey mouse crap keep in mind I had set online at home for hours already create registration enrollment and everything already completed, I thought
Michael K
Food Mart 786
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Porter, TX 77365
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Customer Reviews
- 2.5 Average Customer Rating
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The truck was clean, but it was difficult to get the key out of the box because it was stuck. Also, the truck's transmission has problems. It was difficult to shift to the higher range.
Heather PThe OWNER of the U-Haul at this location was awesome thank you.
Candy GThe whole on line thing DOES NOT EORK ALL THAT GREAT. It took me 5 hrs to get into a truck....a lit confusion to say the least .the check engine light was on in the truck an it ran TERRIBLE. BUT I GOT MY STUFF MOVED. I guess that's the main thing right.
Pamela CWhen we did the online reservation we requested IN PERSON pick up but when we went to actually pick up the rented truck the cashier said, “I know nothing about U-Haul or their trucks, I’m just a cashier.” We asked who would know or who should we talk to about our rental and again the cashier said he has no idea. We called U-Haul and they said that the location put us down as “cancelled-no show” but we explained that the cashier knew nothing and we obviously wanted the truck but couldn’t get any service. Then the lady from U-Haul called a guy that called us. The guy said he tried to call us but we didn’t answer. Well the guy’s phone number had no caller ID and I don’t answer calls from “unknown” because they are normally spam. I should probably point out that our reservation was at 2:00 and we arrived at 2:15. The call from the guy was at 2:35 after we explained to the cashier that we were there to get our truck. It was obvious to me that the cashier called this guy, presumably the owner, to tell him we were there and that is why he started calling us. The guy told me HE canceled the rental because we were not there at 2:00. This added to my frustration and I proceeded to use some vulgar language to express my level of upset. I told the guy we were there but the cashier didn’t know anything and that we had selected IN PERSON pick up for a reason. The guy said, “well the cashiers don’t know anything about U-Haul and the person who does is not there.” Yeah, no shit…the guy was on the phone with me because he couldn’t be bothered to show up to work. The guy told us to go around to the side of the building and go BEHIND the dumpster and find a telephone pole and there would be 2 lock boxes and he gave us the combination to retrieve the key. I’m sorry…what? Behind the fucking dumpster? Yup…behind the dumpster. Trash.,,trash comes before U-Haul at this location. We inspected the truck and took a picture of fuel which was different than what the contract indicated and we left. What a shit show this location is..NEVER RENTING A U-HAUL AGAIN!!!!!! This location is falling apart, dirty, poorly trained, hides the keys behind the dumpster, and has horrible management. Absolutely the worst customer service experience I ever had in my nearly 50 years of life. Avoid this place like the plague.
Michael S