Honestly I didn't have to interact with the personnel, my self check in was very smooth and user friendly. Drop box easy to locate.
Shantey D
Liyo Mobile
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Reynoldsburg, OH 43068
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Customer Reviews
- 3.5 Average Customer Rating
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Close this location. They are renovating and didn’t change their hours and didn’t communicate that it was electronic pickup until I called U-Haul itself. They also have an underaged minor issuing the contracts.
Chad MThe vehicles aren’t parked anywhere near the actual “office”, the parking lot is dark and in a very dangerous part of town. I requested a furniture dolly and was charged but it wasn’t in the truck. I called the office number listed on the app for this location, went to voice mail every day for 3 days, no return call. Will never rent from this location again.
KAREN BI got to the location and was there 20 minutes without anyone being there. I finally pushed the panic button on the car keys sitting there. When the employee came back he immediately told me the store was closed. My response was No, the store was open and I had a reservation at 5pm. I also told him it was not very smart to leave the store unlocked and no one be in there. He then pointed in the direction of the trucks and said your truck is over there. He did not check that the truck was clean,which it was not. Not a good experience
Christmas BI think that location has to be close, poor customer service, they are not in the store, 10 truck is very dirty and smells bad, trash everywhere in the front and back, the one I rent today need service, ringing bell when driving, my ear drum is sick, got headaches driving that 10 truck
BARBARA A