Was charged out the door an additional 40 for expenses that should not have occurred. The website crashed on the day of the move. We almost lost our reservation site to the miscommunication on your front. Even went we had to wait for the office to open, we had talked to the very nice manager and he had said due to new staff and the mismanagement of the website, app, and call center there will continue to be a bad experiences. I had to choice due to my finances I had to choose this service and the next time I have to move I will not do this again. I hope that this gets to someone reads this and chooses to do something about it. Chances are nothing will happen and it will continue.Shawn L.
High Desert Storage and RV
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Rock Springs, WY 82901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Everything went smoothly on are travels .Kalaya S.
No one was in the office. Had to stand in the freezing cold to call in for a lock box combo. Was not told that would be the case prior to pick up. Additionally, ordered and paid for a hand truck and it was not provided, had to go to harbor freight and purchase my own.Nathan B.
Office closed (on a Monday); had to use the drop box. Unable to evaluate office/facilities. The grounds looked ok at a casual glance.Michael P.
Make sure the equipment purchased is actually supplied! Utility dolly was ordered but not supplied!!! Extremely inconvenient.Karl K.