Place was unmarked. It was unattended. I had to call for someone to help me and got no answer. Finally a rude man called me back literally yelling over the phone as to where I should drop the truck. I had to enter a narrow passage way double park the truck as no spaces were available and leave the key in a drop box. A frustrating experience
Philippe A
Basking Ridge Towing LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Morristown, NJ 07960
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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Location is not staffed. There is a sign with the address of an office down the street so we drove there, only to find that was closed and not staffed either. Called UHaul for help, got a phone number. The office said "the guy is there" which clearly he was not. Called the number again, and had to wait for someone to walk from another building to give me the keys to the truck. This was not a smooth pickup experience.
James LThe check in process was a hassle with no one on site. They didn't seem very experienced with the online check in and the app was glitchy. After an hour on the line with the location and separately of customer service we finally got into the vehicle. Additionally, I had requested to reserve my truck in Bayonne and Corporate switched me to Morristown which added 1.5 hours round trip from where we were located in jersey city. Wasn't planning on that the day before our big move and we lost more considerable time in the process. This is not the locations fault but and issue with predicting accurate inventory via corporate which feels basic.
Logan JThis was as usual a completely miserable experience The real question is… why do I repeatedly rent from you??? Your pick experience is awful. What’s the point in my telling you the problems. You employ sun zero people that are pathetic! Why bother.
Nicholas KThe pick up experience was frustrating. The truck was behind a gated lot and once it was retrieved and I was fully checked in an employee would not let me leave. They took photos of my ID to send to their boss even though it was in the app. I am incredibly uncomfortable that my license is on a random employees phone. When I was finally able to leave the truck seat did not move forward so it was very challenging to drive the truck safely considering I am only 5'2" tall. And finally the truck I picked up had an empty gas tank. After immediately being stalled by the employee for no reason I had to then waste time by going to a gas station before even starting my move. I filled the tank, but only ended up using about a quarter of a tank of a tank. Ultimately I ended up giving uhual 35 dollars worth of gas and I would like compensation for that. I have receipts and photos as proof.
Julianna R