checking in online is misleading - you have to do the same thing when you arrive for pickup, so really, checking in online makes the process longer as far as time goes.Brian D.
Moving Truck Rental in San Marcos, TX at Ranch Road Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in San Marcos, TX 78666
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Not this locations fault but we were unable to pick up our truck we had reserved a week in advanced. We were notified at the last second our reservation had changed to another location on the opposite side of town. When we arrived at the second location after hours there were no instructions how to pick up our truck. We called the 1800 number and waited for over 40 mins and no one ever answered. Poor poor customer service. So we cancelled our reservations.Sarah B.
Uhaul office was closed when I arrived to pick up my reservation. sign on the door said working out back in storage units. I called the Uhaul number on the sign and was on hold indefinitely. the Manager finally came back to the office and assigned my trailer to me. I waited along with another Uhaul customer about 45 minutes.WILLIAM M.
Customer service sucked. I rented this truck to be picked up in Kyle. I got moved to San Marcos and was not informed. I would have rather picked up a truck in Austin and not have been moved 20 minutes further south increasing our mileage. Also I accidentally clicked on cleaning and couldn't remove it so I've been charged for cleaning and extra miles that should've happened. I'm incredibly upset with this rental!Gonzalo H.
we had to wait over an hour to get the uhaul. We could not get into the gate and there was no one answering the phones. Returning was the same thing except we only had to wait 30 minDALLAS H.
Continue as usual. Great job.Ray C.
I started to request moving help. After seeing total cost canceled that request before putting in my debit card. I was later debited for moving help which i never gave approval for. There is a flaw in your program that allowed a third party to access my debit card information. I am fighting it through my bankWILLIAM R.
Being able to check Online availability of equipmentCLAYTON K.
The person working there was polite, helpful, and knowledgeable. Great experience, great trailer.Gary S.
The only thing that I was upset about is that we had discussed a time we would be there to pick up (we had a 2 1/2 hour drive) and when we got there they were Closed and we had to wait 1 hour outside in cold temperatures. The worker who helped us was very Friendly and Helpful though.dora C.
Offer an alternative option, which takes into account that inclement weather may interfere with mobile or online ONLYâ€”requirement, for truck and equipment turn in at drop-off locations; after normal business hours. When contractual deadline date and time falls on turn- in location's close of business day.michael C.
Owner was extremely helpful and efficient.WILLIAM H.
Excellent customer service..Robert C.
Staff member was very friendly and helpful!Stephen G.
none at this timeMartin G.
Excellent service, thanksPhilip M.
Justin was outstanding in helping me change my drop-off location to his location. My original drop-off was 9595 Ranch RD 12, Wimberley, TX. When I tried to contact them, their telephone number did not ring (please try it: (512) 392-1808). Also they are hard to find, and don't show up until late morning. Not impressed.Linda W.
The staff at this location are excellent and were incredibly helpful as we rented a truck for a pre-move to our new home. I can't say enough about they provided helpful advice and information. I would recommend this location to anyone in San Marcos or the surrounding area in need of rental assistance! Dann Brown San Marcos, TXDANIEL ARTHUR B.
At this location? Nothing that I can think of now. They were very helpful, courteous and professional. Unlike the other location where I was gonna go to at first. Thank you for your help at the last minute.Robert D.
The customer service was excellent. I really appreciate doing business with people who have trained and polite staff. Very positive experience I'll be back to this location next time I need a U-Haulmargaret D.
It was closed during the middle of the day on Saturday! Drop off instructions were terrible and complex.MICHAEL SCOTT T.
The equipment was fine. I did not appreciate having to drive 45 each way to pickup the rental equipment, I was notified the day before of getting screwed by U-Haul that I had to drive to another city. I have a hard time believing that all of Austin TX, the 11th largest city in the US did not have the equipment I reserved. Drop off same situation, there were 2 U-Hauls within 10 minutes of me, I got to drive 30 minutes to drop off, not convenient for me.loren S.
I had to return the truck after hours and it kept saying I was not sharing my location on safari but I was, so it would not let me return the truck. It took 15 min until I used google chrome instead and it worked.... Need to improve the mobile drop off and pick up.Erica H.
Outstanding facility. Clean. Friendly. Helpful. I have used this location before and will continue to do so. Thanks.Steven A.