Uhaul needs to get the communication between "corporate" uhaul and the "owners" better in line. One hand doesn't know what the other is doing or at least that is what this unprofessional and rude owner of Desert Bobs has no problem telling the customers that are in fact customers of the Uhaul name and not him. Nobody googled "desert bobs moving truck" Customers don't care or want to hear you blame the name that got you the business for your employees short comings. This man was rude and I would never do business with him again nor would I ever recommend him.
Christopher A
Desert Bobs
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One-Way and In-Town® Rentals in Sandy Springs, GA 30328
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More Clear Guided instructions on how to obtain the key. More Clear instructions on How to Release Parking Break and How to place the Vehicle from Parking mode into Driver Mode. Sample video links for the same will be useful.
VENKATA SWas not informed this was a mobile pickup. Info provided by U-Haul on location of key drop box was incorrect. Picture shows it on front of strip mall. When the actual location is on light post amongst the trucks in the back of the strip mall. Ended up having to return the next day to drop the key in the box. The company name Dessert Bobs is no where to be found. Was originally charged an extra day rental when in fact I returned the key prior to the 10:40 am check in. This has been refunded. Very unpleasant experience. Look at the videos provided by U-Haul on this location and location of drop box.
TIMOTHY MSignage or more communication of where things are and where to return things. Main issue was I wasn’t exactly sure of where to park the truck on my return.
Matthew CVehicle is not properly cleaned when I pickup the vehicle, cabin is full of dust. Vehicle condition also not properly maintained.
VenkataNethaji G