There was no one at the store, called the phone many times, left mesages and no. Answer. There was a cell number, I called and nothing, texted them and got an answer hour and a hal after
Carlos B
Sparta Gold & Silver Exchange
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sparta, WI 54656
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Customer Reviews
- 2.5 Average Customer Rating
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The Sparta Gold and Silver Exchange where we picked this up from was an absolute joke. The sign posted on their door, said they were supposed to be open, but were closed. Our U-Haul instructions told us to go inside to get what we needed, including a furniture dolly. The keys for all vehicles are in lock boxes, which aren’t locked. The back of the U-Haul was very dirty. In the front of the U-Haul, there was a half smoked cigarette in the cup holder. There was another customer there when we were there, said they showed up at noon and this place wasn’t open then either and no one would answer their phone. I quite frankly don’t know how this place is a U-Haul location if they aren’t ever open, especially when people are renting other pieces of equipment that aren’t available for pick up.
Holly TSomeone took the hookup wire extension cord and the merchant was gonna have me go buy one I said take one off one of the other trailers so he did then he didn’t help hook up or lift it didn’t have the getaway chains right dragging so I fixed them myself don’t recommend this place
Penny MRundown building with gravel lot. Business hours showed they would be open but they were closed and they changed my reservation to self serve instead of at the desk like I ordered again based on their hours.
Daniel YBusiness was supposed to open at 10am. I was there at 10am for pickup, and the shop was not open. I made 2 calls where I had to leave messages. It was about 1120 before anyone showed up. He had to call for help to issue the unit because I do not have a smartphone. We finally got it ready to go at about noon. On the return, business opens at noon, but no one there when I dropped it off, so I called to let someone know it had been returned. Then, over a week later, I get a call from a UHaul office, wondering if I had returned the unit. I've never had this much trouble with any other outlet, and I will not be using them again.
Brian A