There were no personnel. I would not drop a trailer off here again as it is not in a safe neighborhood to begin with and additionally, it was poorly lit, unmarked, and no clear indication of where to drop anything off after hours. I really didn’t even see a clear indication of an office space if I would have gone during the day. Please remove this as a drop-off location.
JIANA C
AZ Granite Masters LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tucson, AZ 85714
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Customer Reviews
- 1.5 Average Customer Rating
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Get office finished, get office person there instead of working from phone.
Don MBut the drop off was a nightmare. No one was there to accept the uhaul. It was a very sketchy place in Tucson. Took it to a real dealership across the street. They were very nice to accept it. Contacted some one at uhaul and said it would be ok to take it. Please don’t send us to a place like that again. We tried calling them and said know one was available to help. Take them off your return list. They are on Benson. A scary place to go too. Unacceptable. For some reason it showed we had checked into their place but no one was there to do that. Anyway that’s what the dealership said that was across the street. It was so weird. He said they will take care of it and they were very kind in doing so. Why wouldn’t you have given us them in the first place. The other place looked like a place from hell. We didn’t even want to get out of our car
LINDSAY PThey gave me a trailer with a broken axel. The tires popped 30 minutes into my travel and they never checked the trailer before I left. The lights did not work and it was an overall disaster
Chad WI don't want to be that guy but service was not up to par. Lady at the place was not not on station and was helping another customer through her cellphone. I had an appointment at 10:00 and there was no one to see. I did get my rental eventually. People sign up to be a Uhaul franchise but fail on occasion.
Manuel N