The site does not perform with customer service. The staff has no real knowledge of U-Haul practices. When i got the truck, they said that they they weren't able to help with checkout when the app was down, and they let someone take all of the equipment that I had reserved (appliance dolly, regular dolly, and 12 furniture covers). When i asked if they had anything left, he informed me that someone walked into the place and took everything. I asked how that could be if I had reserved this 2 days prior, and I wasnt given an answer. That last part added another day to my trip because I wasn't able to use the dollys for any part of my move. I would recommend a brick and mortar U-Haul location before any location that doesnt have the right staff or equipment. Never going back there again. 2 out of 5 stars.
Micah T
Upper Marlboro Xtra Fuel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Upper Marlboro, MD 20772
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Customer Reviews
- 3.0 Average Customer Rating
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the fact that I was doing everything online was more challenging then normal. and at the end I received a bill that didn't reflected my rental. ONLINE I had a dolly which they didn't have at that location I got charge for it. I was also charged for a cleaning fees which I made sure that I had the truck clean and filled up with gas so that I don't run to that type of issues
Donald MI couldn’t check in the truck online when I returned it. It did it as a night drop when it was 3pm. I went inside and gave the key to the young man working, told him it wouldn’t upload my picture to check it back in and he said he’d take care of it. Well after 5 days of me calling there with NEVER ANYONE ANSWERING the phone I contacted Uhaul directly and they also tried calling them to do the return with no luck. I hate to send my pictures I took of the gas gauge and mileage to Uhaul directly and they still couldn’t get them to do the return. So after 3 days of trying to get of the Uhaul dealer I rented from I chose to drive 30 miles out of my way to get them to return the truck so I could get my receipt and another young man said he’d do it and after two more days of myself and the district Uhaul rep calling it FINALLY got returned 5 days after I handed them the keys. I rent trucks all the time from Uhaul and always have a great experience, this was the worst experience ever with them, very unprofessional and I should of read the comments about them BEFORE I rented from them. I HIGHLY recommend no one rent from that location. I wouldn’t give them a half of star ⭐️ if I could.
James GFast and very convenient!
Stacylynn TThere was trash (paper, red cups, a broom and other debris) in the bed of the truck from a prior use.
Claude P