Did an on line drop off because no one was there
Tim P
Above & Beyond Detailing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Urbana, IL 61802
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The vehicle was clean but the gas light was on
Kassi MTruck had a dirty cab. Crumbs throughout dash area, leaves throughout floor, and the dashboard had a layer of dirt on it. Additionally the check engine light was on during my entire move and no one from U-Haul contacted me about the issue.
KIRK BVehicle wasn’t available for pickup until over 11hours after I requested it. It was dirty and missing equipment. I was hung up on twice when I tried to call corporate. The supervisor Kelly made it worse instead of hearing me out and trying to make my customer experience better he kept cutting me off, told me to stop complaining and was generally rude and dismissive. I had to buy a dolly from a store because your three nearest locations did not have the equipment I needed.
Jermaine WI was charged for safemove at time of pick up when I declined insurance at time of reservation! The gas tank was not at 3/8 when I picked it up and that is what was marked on the form. It was at 1/4
Louise H