Equipment returned within an hour yet the contact has been closed for days.Maciej J.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Villa Park, IL 60181
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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WORST RENTAL EXPERIENCE OF MY LIFE!! Uhaul changed our pick up point with no notification so we drove around needlessly. Found our truck-Uhaul didn't tell us pick up place was closed -took 38minutes to walk us through mobile pick up. Key location no where near truck-had to drive to key location. Extra equipment we ordered not in truck-had to go to another location to pick that up. Delayed us by over 2.5 hours and a huge waste of our time. Customer service even admitted that the pick up spot was moved and we were not contacted. So bad!!!Victoria F.
Reservation was for 1100, opted for mobile pickup, the incorrect van was at the location and the numbers on the truck didn't match. Owners of the store did not arrive until 1137 to check in the van. Ordered equipment was not available at this location despite being moved to this location the day before due to truck/equipment availability. Uhaul representatives were not helpful or remorseful for our wasted time, delayed in our elevator reservation, and now no moving equipment or moving pads to assist in my move.Greg J.
Where do I start. No parking lot, had to park next door to walk around property. The truck was parked across a busy street, had to drive there while UHaul help was on the phone. Had to then drive back to the used car dealer to retrieve the truck key that was not locked up. The process took more than an hour to pick up the truck.Edward M.
When I arrived I was told no equipment was available, they told me to go elsewhere. I told them there was a trailer out front and that is what I reserved. I overheard one guy say we need that trailer to pick up a customer's car. I WILL NEVER RECOMMEND A U HAUL THIRD PARTY RENTER. THE DAY I RETURNED THE TRAILER , THERE WAS NO AT THE LOT. I MADE NINE (9) CALLS TO THE DEALER BEFORE, I HEARD BACK FROM THEM..Walter B.