The truck wasn't completely full of gas. It was between 3/4 and full. The guy made us walk all the way to the truck and hook up the trailer myself. Very bad customer service. Also the cab leaked water in 2 places. Ridiculous!Tracy S.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Waterloo, IL 62298
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- 3.5 Average Customer Rating
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Keys were not where described, pickup location of truck at a separate building than the keys. Companies information not updated. Drop off location not the closet one to the destination. Only positive was the kind gentleman who helped in customer service.Monica T.
What a crap show this was. Got the truck on empty basically and none of the equipment I paid for in the truck. Uhaul called me and text me over and over asking if I wanted the truck still when I was driving it! Unbelievable how screwed up this entire process was. For the most part this was a total issue with uhaul but the pick up location seemed like none of my issues were their problem it's uhauls problems. I only partially agree with that.Judy F.
I rent often for a home staging company, I wish that they could somehow keep my information in the system and not have to enter it every time I rent a vehicle. Also it would be great that if it was less than quarter of a tank that the rental place would fill the tank up, very frustrating when you go to pick up a truck and you have to fill it up before you even start your job. Just some thoughts but the location was fabulous, Megan always greets me with a smile and is very pleasant!!!Julie K.
The staff was very nice, helpful. Great customer service. Thanks!KEVIN C.