Drop off location was not the one I originally selected. Location was hard to locate, location was actually an ABC store), no key drop box (had to leave key with employee, and no secured location to leave truck. I told the guy the dolly was in the rear of truck with no lock but, he just said, I just work here and take the key. I didn't feel good about this location at all but, this is the drop off U-Haul chooseBRUCE G.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in West Columbia, SC 29169
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Signage wasn't clear to where to return vehicle. The person in the liquor store took my uhaul key but didn't give me any confirmation that it was returned nor did he check the vehicle to verify it was in good condition with gas tank full. Wouldn't return to this location again.Jourdyn L.
Make sure code works so customer can actually get in truckJaderica B.
Run down liquor store in seedy section of Columbia, SC ... Felt uneasy throughout the rental process.Robert B.
The personnel inside the dark and dingy liquor store were sketchy. All data input and processing were conducted on a cell phone and the dude didn't know how to use the system. He photographed my driver license about seven times. "I found your reservation, but I can't get the system to work". Duh. Truck was clean and drove fine.Thomas M.