We declined the insurance when booking online. When we arrived to pick up the truck, the person who helped us did not review the booking details, just said we will email it to you. At drop off the clerk was not able to refund the insurance cost.ROBERT H.
Moving Truck Rental in Wheat Ridge, CO at Sub & Sam
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Wheat Ridge, CO 80033
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I was doing everything as a check in online and woman came out and said she was to do it all. She had never heard of the customer online check in. Not the friendliest lady also.ðŸ‘ŽKim C.
The person who rented us the van was great. We had problems reserving the van online, but he accommodated us as a walk in.Kelly S.
The team for the job done. There was just a lot of misunderstanding l, perhaps on my part, about tying in a registration to the U-Haul website.Tryon M.
The gentleman who rented to us was so efficient and helpful.Linda J.
There was a lot of confusion when we arrived for pickup. The person at the counter didn't understand that we already had a reservation or how to get us the key. After a while on the phone with her manager we got it figured out.Jenny A.
The truck still had somebody else's belongings in it, so it's obvious the inside of the truck was not inspected upon its return.Mitchell B.
When I went to return the truck, i had to wait on a Manager to drive to the location to check the truck in...because the girl behind the desk did not know how. Then when the manager got there, he questioned me as to why i was covered and didn't owe him any money.Brandi C.
excellent customer service, this is my 2nd time using this location. super friendly and helpful.Traci T.
Very nice man....was very helpfulMelinda R.
New AgentVincent B.
The rep was smoking pot in front of the store when I arrived. He was rude, he yelled at me when I requested an appliance dolly. I was over charged on mileage. He lied to me over the phone about being able to have the truck for 2 days, but when I picked the truck up I was told Id have to return it by 9 AM the next morning. He made a stressful day worse!!!!!!! I will never spend another penny in that store EVER. Christine Talleychristine T.
the uhaul app was SUPER easy and quick. Russell was friendly and helpful at the close out of my usage of the truck.Traci T.
Very helpful and quick.Byron S.
Excellent customer service! Vehicle was in good shapeRoni D.
The employee was absolutely amazing!!!!Nancy A.
Gentlemen that assisted me with the rental was very professional, and overall made the whole process easy. Give him a raiseLucas Allen P.
Had a great experience.Lucas E.
Could have better customer service in the day.Alex M.
I would like someone to call me. This was the worst experience I've had with Uhaul. Took 30-45 minutes to rent the truck and when I returned it, I could not get a receipt because the person working did not know how to do that.Cheryl C.
The truck interior and windows were dirty and the rental process took longer than necessary. Additionally, the truck had repeated tire pressure sensor problems on the trip. The truck was exceedingly uncomfortable to drive.James V.
The pick-up was not the same as the drop-off location. Which made for retrieving my car hugely inconvenient. Plus the pick-up/drop-off location ate into my allocated â€œ30 milesâ€. I virtually guided the staff through their own software system and I was kept waiting for my truck one hour.CHRISTOPHER F.
Did the online check in with my phone , thought it would be easier but when it was time to go in to get the keys the clerk had no idea what I was talking about, poorly trained if she was even trained. When we finally got home n opened the truck it was dirty and greasy we tried returning for a different one and the same clerk said no. So we had no choice , all of our stuff got dirty.Cheyenne S.
Woman had no idea what was going on didn't even give me a contract I later found out if I had been pulled over with the U-Haul that I probably would've been arrested and taken in for stealing a U-Haul because she never made an appropriate contract Major fail never ever using U-Haul againamber C.
I am very confused by the amount I was charged! I rented a small truck for 24hours and I was qouted $30 dollars for the rental and was charged $74!!! This is not what I was told I would be charged by the woman at the counter. I asked for a receipt of my rental and she said she didn't know how to do it because she was new but assured me of the price. She said the owner of the store would be back later and would finish everything up. Well, I never received any kind of a receipt and was charged over $70!! And now when I call uhaul to get a understanding of my charges, I wait in hold for over 20 min and never get a answer from anyone.Hallie A.