The black lady who is responsible for the U-Haul trucks is incredibly rude and disrespectful to the guest checking the trucks back in. My family wasn’t aware of how to bring the trucks back so I had to take care of it myself. While doing the return process this lady came up while I was taking photos of the after care of the truck, knocked continuously on the window and deliberately demanded the key back even after I wasn’t done. Then when I told her I wasn’t done, she started complaining about how I should be charged for “running my mouth”. This lady is incredibly unprofessional and I can’t imagine doing anymore business here with anyone who’s going to charge me extra for explaining the situation. Absolutely terrible, need new responsibility and respect
ASHLEY E
CaringSmiles 4U
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indianapolis, IN 46254
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Customer Reviews
- 3.5 Average Customer Rating
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Treat customers properly and don’t discriminate against people for the way they got there
AIDEN MThe lady was having attitude
YOLINA DWe were told we could have the u-haul for 24 hours and then when we kept it for less than 24 hours we were charged for two days. We also showed up to pick the vehicle up at noon and no one was available to help us until 1 PM. We had the truck from 1 PM 7/28/25 until 9 AM. 7/29/25 It was listed to be returned at 7 PM but she told us it didn’t matter as long as we had it back within 24 hours because the rate was per 24 hours.
Margaret GThe equipment was okay, it still needed to check the tires, truck steering. Was not clean. But I cleaned it out. I was given the wrong truck, online has a garentee $50. She said, there wasn't a smaller truck. I took a picture of one, next to my pickup. They gave me.
PAULA M