Women was really nice who helped us.
ROBERT E
Boulevard Bp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, DE 19801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Woman at the counter was very helpful. Explained things well. Nothing to do with location but definitely should be allotted more miles for the distance needed to travel when people need to go to a storage unit, then their intended destination, then return the U-Haul.
MADISON HI DID MOBILE PICKUP BUT THEY COULDNT VERIFY MY ID IN APP WHEN I GOT THERE THE WOMAN AT THE FRONT DESK CANCELLED MY RESERVATION AND THEN CALLED THE U-HAUL AREA MANAGER BECAUSE SHE WANTED TO CHARGE ME 50 EXTRA DOLLARS AS A DEPOSIT I INFORMED HER THAT I DID A MOBILE PICK UP I JUST NEEDED TO VERIFY MY ID ONCE I VERIFIED IT AFTER A U-HAUL REP CALLED THE WOMAN TOLD THE AREA MANAGER THAT SHE HAS TO CHARGE ME 50. EXTRA HE WAS DISRESPECTFUL AND UNPROFESSIONAL HE CAME TO HELP THE SITUATION BUT WAS ON THE PHONE WITH HIS GIRLFRIEND OR WIFE I DIDNT KNOW I WAS JUST SO UPSET AND FRUSTRATED THAT HE CAME UNPROFESSIONAL AND UNPROVOKED AND TOLD ME IF THERES A PROBLEM YOU CAN HAVE CUSTOMER SERVICE CALL ME BUT WHEN MY SISTER GOT HER U-HAUL THROUGH THE MOBILE APP THERE WAS NO PROBLEM I SO FEEL DISCRIMINATED AGAINST AND WILL NOT BE RETURNING TO THAT LOCATION EVER AGAIN AND I MIGHT HAVE TO REPORT THIS SITUATION BECAUSE THE WOMAN ALSO CALLED THE STORE OWNER AND HE KEPT FOLLOWING AND WATCHING ME AND I SAID NOTHING DISRESPECTFUL TO ANYONE I WAS JUST TRYING TO UNDERSTAND WHY THIS SITUATION GOT TO THAT POINT. ALSO THEY HAVE HOMELESS SELLING THEM PRODUCTS ASWELL AS ALLOWING THEM TO LOITER AND DEFECATE IN TRUCKS AND ON PROPERTY YOU CAN SMELL IT IN TRUCKS AND AS SOON AS YOU WALK UP TO FRONT DOOR OF THE ESTABLISHMENT.
JAMAR WGreat
JOANNE MAgain, my equipment was not available. The staff also forgot to put my reserved moving blankets and n the truck.
DENIS T