Fix the self check in issues!CONLEY D.
Moving Truck Rental in Winchester, OH at Graceful Pastures LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Winchester, OH 45697
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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There was no one at the office where we were told to drop the truck at 8 a.m., which we did. The office was a small utility building inside a fenced area. Trucks were parked in a muddy grassy area even though there was some graveled areas. We called the number on the door, no answer. We were surprised to not find anyone at the office. I received an email later in the day that my credit card had been charged and additional $75,08, much to my surprise!! We had done everything we were told to do!! I called the lady at the number listed on my original receipt and she said she had to mop the truck! We swept it and left it as we found it. It obviously had not been thoroughly cleaned in the past, but we left it swept out, not that there was much to sweep out. We have dropped U-Haul trucks in the past and left the key with no charges!! When did this start? We were told she was only following corporate mandates and there was nothing she could do about the charges. She was polite and told me to call the business we rented it from and maybe they could help. No help, just told to call corporate office, which I did and filed a complaint.Also we realized the right back up light was not working when backed in to unload. I let the lady know about it. Obviously the equipment on the truck has not been checked to make sure it is in working order before being sent out. I would appreciate a refund of the additional $75.08 this office charged me. Thank you for listening.Sandra W.
U-HAUL AFTER HOURS DROP OFF SUCKS I WILL NEVER RENT FROM U-HAUL AGIAN I DO KNOW HOW U-HAUL IS STILL BUSINESS WHO EVER WROTE THE RETURN SOFTWARE SHOULD BE FIREDKELLY MARIE I.
You could be more clear of the price on you trucks as you prices on your trucks and website.Mary F.
Trying to make arrangements without having a person to talk to was annoying And slow but manageable. U-Haul is incredibly overpriced for what they offer. The truck was an absolute piece of junk though, drove very rough and got terrible gas mileage. I definitely will look at other companies in the future.Keith R.
I have used uhaul for a very long time and I must say Cathy was exceptional with her customer service and process' of uhaul. She was prompt and I felt she went above and beyond to provide excellent customer service! Hopefully I don't but if I move again I'll definitely be giving Cathy a call!! Thank you for an easy move!Travis B.
Friendly and efficient. Location close to major highway.Robert S.
Very helpful !!!Kevin K.
No improvement neededRichard J.
Kathy was a pleasure to work with, very informative, easy to contact.Michael B. S.
Very tight parking area...not well suited to for a 26 foot truck and trailer.Todd S.
Gas tank wasn't full. I returned it with more gas than it had when I rented it.Patrick B.
Not much, the staff was very friendly and was quick to get me informed and out the door.Matthew W.
Make the online experience easier it's not very customer friendly but the people that operated it were just awsome they helped in every way possibleStella A.