Customer Reviews for Seattle Vault Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Seattle Vault Self Storage
My girlfriend and I arrived for our appointment to pick up a cargo van right on time. When I approached the desk to walk in check in, Leo the attendant at the front desk, immediately snapped at us, with no welcome, and said "I'm checking in vans, you'll need to please wait over there." The rest of the interactions with Leo were unpleasant. He was short with both of us, I had multiple questions I had intended to ask, but as soon as I finished the first question I knew I didn't want to try to ask anymore. I asked "Is there any possibility to extend the time of my rental?" And without a breath and visibly annoyed he snapped back "No, there's people right after you it's not possible." Now, I've worked in customer service for a matter of years and I know that when a customer asks for something that I know is obviously not possible, I still attempt to try to assure them that the service they ARE receiving will be exemplary, or at least SUFFIECIENT to suit their needs; or similarly I attempt to help by offering another service, at another time-- anything to make them feel cared for and covered for any other needs of which they may come back and give us their business. I knew immediately I would never come back here for another move, and would discourage the large group of friends I have that are also about to make moves to use this UHAUL location. A move can be a stressful time for many people, especially such a dense city where the time windows between move out and move in can only be a matter of hours for some residences. Add in the time limit of a van rental and a customer, like myself has got an extremely stressful day ahead of them. The LAST thing I want is to deal with unbelievably rude associate, who finds it too taxing to provide average customer service to a new client. The remainder of this check in followed a similar manner. Rushed me through an initial inspection of the previous damages to the van. Rushed me through signatures. And sent me off. I came back right on time to return the van, and was relieved to never have to come back to this business again. UHAUL, if you want to increase your business at this location, especially during such a huge boom of out of state transplants moving to SLU, Capitol Hill, Belltown, you need to do something about your customer service associates. This was absolutely awful.
The gentleman at the front desk was very friendly and speedy in getting us on our way. The location was very difficult to get in and out of. I was not given any instructions on where to leave the keys, so I left them in the truck, locked. They charged me for a locksmith. The movers I hired through U-Haul never showed up even though I paid for those services. The truck smelled of marijuana when we picked it up. I have used U-Haul in the past and this is by far the worst experience I have ever had. Very disappointed in this whole experience.
Poor customer service at all...
Will never come to use U-haul..
Clean the truck (inside/outside). Other than that, the experience was good.
I was charged for the insurance even though over the phone I had declined the service. Other than that the customer service was great.
Everything worked out great. The checkin/checkout process was easy and the staff was very polite. I have no complaints.
Service staff was very cold and inhospitable. No communication whatsoever regarding breakdown of unexpected fee's and charges.
Hope to never be forced to use this location again.
The staff service level was excellent. How ever, the unit was far from clean.
I made a reservation for 9 am. Did not get the van until almost 11. Sat around waiting for our van when we could have been moving. It caused us to be late moving out
Was easy and awesome...best thing is personnel here were really professional and courteous as well as helpful.
Nothing! Everything was great - fast, helpful and professional, and friendly!
Granted there was no reservation paperwork in their system, they still honored the agreement
We had to call twice to ask for a time extension on our rental and the guys in the office said no problem. We've received very prompt and pleasant service using the Terry Ave rental spot twice in the past two weeks and I will recommend it to my friends.
Despite the construction at this location everything went smoothly. Thanks!
The can smelled like there was livestock in it. Very terrible! It was not cleaned at all before I got it.
My van was dirty. Bottle caps and dirt and rocks in back. Back door was a struggle to open due to a bent up bumper. Feel free to contact me. Matt Austin 206.788.7559. Mattaustin13@gmail.com
Check-in was quick and easy, drop-off involved dropping off the keys. I'm confused about how different locations have different procedures for equipment return. When I rented in Denver 4 days later the equipment return involved a detailed inspection of the vehicle.
Good location with room to expand to a larger unit if necessary.
The truck was not easy to operate. Key often got stuck in the key hole.
Seattle has exploded with growth. So you can not after 4pm drive to this location. Too many cars blocking the intersections to the location. The staff was fine; the truck was fine; bad part of town since it is on the busiest street after 4pn in Seattle. Dan Phillips
Give an overview of the vehicle and information on where to drop off the vehicle at the time of check-in/sign-in.
Everything went super smooth and was fast. Representative was a very nice and informative guy. Will use same location when I have to move in a month.
The man at the front desk was very helpful, and let me know that my stuff would fit into a smaller storage space, which saved me money.
Original unit had pillar in it. Another unit was offered, although slightly smaller, it met our needs.
Ended up canceling reservation due to change in plans.
Elevators were down, but the gentleman who was working at the storage unit on the afternoon of April 27th was fantastic.
Gentlemen were helpful, attentive, and courteous.
The staff was very friendly and helpful. Plan accordingly if you`re moving in at the end of the month, on a weekend, as there will be a lot of others doing the same.
I went to the storage unit and had to wait an hour because the clerk was on lunch. Once he came back, he informed me that the unit was not available. I am very upset and want my money back.
The storage size 5x9 I reserved wasn`t actually available, but the staff helped me reserve a larger unit 5x10 for a little more.
The store clerk was nice, but they didn`t have my reservation on file. I`m hoping that I won`t end up paying twice. The unit and hallways were clean and kept at a good temperature.
there was no place to pull up my truck to unload. i don`t see how you are a functioning storage facility in these conditions.
Great location. Must buy their locks, cannot use a regular padlock.
Very clean facility and courteous staff.
Everything went according to plan. We were mistakenly given a dirty storage unit, but it was to late to move things to a cleaner unit. However Great customer service
Very friendly helpful. Explained how to navigate to freeway, around the construction back to the facility. The trip was successful and uneventful it smooth seamless. Thank you.
Great customer service! Highly recommend
Very friendly staff. my only issue was my unit needed swept out pills and bb`s all over the floor of unit from the last renter.
The staff are professional but personal as well as knowledgeable. The facility is very clean and well organized. I am so happy to have found this storage location!
Please refund- unable to access unit after being told that access was available all evening. I had to move all my stuff into a family members garage because I could not unload my stuff into the unit.
The people that helped were very nice and helpful when I had to change sizes at the last minute. Thanks!
Person who was in charge this past sunday was completely rude with an attitude during closing time. He constantly reminded us that it was closing at 7:00 starting at 6.
Seattle Vault Self Storage is convenient, clean and well managed. I was impressed by the accessibility of the loading dock and units. I`d recommend this location to anyone!
The storage facility opened late. This was a bit challenging. The unit also had a lock on it, which had to be removed.I am, however, pleased with the unit and the service.
The staff was very helpful and friendly. The facility supplied large dollies and a freight elevator for moving large and heavy items. The storage units were reasonably priced.
Clean facility and helpful staff
Service was fine but we had to wait 15-20 minutes for the manager to appear as the office was closed at 1pm on a tuesday.
they were very helpful and gave me all the details of the storage facility
This facility is very clean. the service is great. I would recommend this place to anyone.