Customer Reviews for Seattle Vault Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Seattle Vault Self Storage
Good location with room to expand to a larger unit if necessary.
The truck was not easy to operate. Key often got stuck in the key hole.
Seattle has exploded with growth. So you can not after 4pm drive to this location. Too many cars blocking the intersections to the location. The staff was fine; the truck was fine; bad part of town since it is on the busiest street after 4pn in Seattle. Dan Phillips
Give an overview of the vehicle and information on where to drop off the vehicle at the time of check-in/sign-in.
Everything went super smooth and was fast. Representative was a very nice and informative guy. Will use same location when I have to move in a month.
Upon making reservations for a 10ft truck a week ago at the downtown location, I got a call from the local uhaul office 2 days prior to my pickup date that they had switched my reservation to a Madison valley location for pickup (without my consent). I called both locations to sort this mishap and neither location could explain their reasoning for this switch. Infact, they were VERY rude, gave me the goose chase, was unapologetic and pretty unhelpful. This was especially true with the manager at the Madison valley location who was downright RUDE. Thankfully, calling the corporate office and talking to Emily, she was able to help sort everything out and honor my original reservation. The truck rental and usable itself was fine but the mishap with reservation and confirming the uhaul has left me with a very sour experience. I wont be renting from them again.
The truck I reserved was not available. Nobody contacted me to let me know so I could possibly choose another location. They downgraded me from a truck to a van and I eventually talked them into giving me something larger. However, the larger truck would not fit in the space allotted for moving vehicles in my building so because of this I had to walk a significant distance to load the truck. I cited Uhauls "Reservation Guarantee" and was basically shrugged off as if the staff had no idea what I was talking about, even though it is clearly posted on the website.
Also, good luck trying to park at this location. There is no space for parking in their downtown location.
This was a quick and easy pickup and drop off location near my home.
The staff here was beyond accommodating! The gentleman that rented me the uhaul on friday night was extremely helpful. The manager, leo, went above and beyond to make sure I had the truck I needed on saturday without time constraints, while ensuring the next customer the time frame they needed. So impressed and happy. Excellent customer service.
This location is clean and fantastic. The staff highly trained in customer service.
Overall van was okay but the representative in the morning was extremely rude. Did not answer questions properly and was extremely annoying, please improve your customer service. I won't rent from this location again if I get the same representative
I have rented many U-Haul trucks from many different places, and this was the fastest experience I've ever had. The staff was great and I was on my way in just a few minutes.
The site and equipment were fine. Parking, however, was difficult. Could there be an arrangement to use the gated area or the nearby parking ramp for customers?
The staff was helpful and it all worked fine. Nice to have a downtown option.
They helped me figure out how to return the rental earlier and walked around and showed me as well.
It would be great if you had on site parking for customers using the uhaul. It's only ten dollars for parking across the street.. but it still seems a bit funny to me that we have to pay that company to use your products. Maybe strike a deal with the parking lots around your location and have a discounted parking rate for customers. Just an idea.
DIrections on the website re how to get there. The one way streets and construction zone made it a bit confusing.
The man at the front desk was very helpful, and let me know that my stuff would fit into a smaller storage space, which saved me money.
Original unit had pillar in it. Another unit was offered, although slightly smaller, it met our needs.
Ended up canceling reservation due to change in plans.
Elevators were down, but the gentleman who was working at the storage unit on the afternoon of April 27th was fantastic.
Gentlemen were helpful, attentive, and courteous.
The staff was very friendly and helpful. Plan accordingly if you`re moving in at the end of the month, on a weekend, as there will be a lot of others doing the same.
I went to the storage unit and had to wait an hour because the clerk was on lunch. Once he came back, he informed me that the unit was not available. I am very upset and want my money back.
The storage size 5x9 I reserved wasn`t actually available, but the staff helped me reserve a larger unit 5x10 for a little more.
The store clerk was nice, but they didn`t have my reservation on file. I`m hoping that I won`t end up paying twice. The unit and hallways were clean and kept at a good temperature.
there was no place to pull up my truck to unload. i don`t see how you are a functioning storage facility in these conditions.
Great location. Must buy their locks, cannot use a regular padlock.
Very clean facility and courteous staff.
Everything went according to plan. We were mistakenly given a dirty storage unit, but it was to late to move things to a cleaner unit. However Great customer service
Very friendly helpful. Explained how to navigate to freeway, around the construction back to the facility. The trip was successful and uneventful it smooth seamless. Thank you.
Great customer service! Highly recommend
Very friendly staff. my only issue was my unit needed swept out pills and bb`s all over the floor of unit from the last renter.
The staff are professional but personal as well as knowledgeable. The facility is very clean and well organized. I am so happy to have found this storage location!
Please refund- unable to access unit after being told that access was available all evening. I had to move all my stuff into a family members garage because I could not unload my stuff into the unit.
The people that helped were very nice and helpful when I had to change sizes at the last minute. Thanks!
Person who was in charge this past sunday was completely rude with an attitude during closing time. He constantly reminded us that it was closing at 7:00 starting at 6.
Seattle Vault Self Storage is convenient, clean and well managed. I was impressed by the accessibility of the loading dock and units. I`d recommend this location to anyone!
The storage facility opened late. This was a bit challenging. The unit also had a lock on it, which had to be removed.I am, however, pleased with the unit and the service.
The staff was very helpful and friendly. The facility supplied large dollies and a freight elevator for moving large and heavy items. The storage units were reasonably priced.
Clean facility and helpful staff
Service was fine but we had to wait 15-20 minutes for the manager to appear as the office was closed at 1pm on a tuesday.
they were very helpful and gave me all the details of the storage facility
This facility is very clean. the service is great. I would recommend this place to anyone.