Customer Reviews for Seattle Vault Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Seattle Vault Self Storage
Had to wait a bit to get my vehicle, but my charges were comped for that reason. Very nice and reasonable guys!
Great people and great service.
When I arrived, I expected to be able to leave my car because this has been the typical experience at every UHaul facility I've ever rented from. In fact, I'd moved using a UHaul from this same facility a few years prior and was able to leave my car in their lot. Not only did they tell me this would not be an option, but acted incredulous when I told them it had been an option previously and asked why it wasn't one now. When I asked where I was supposed to park, the customer service rep seemed annoyed, shrugged, and said to find city parking. I replied, "I have to pay another 20-30$ to park my car in a city lot?" This seemed entirely absurd given that the facility had it's own small lot with not a single car parked in it. He did not offer any suggestions for where to go aside from the vague "Use a Diamond parking lot." His attitude bordered on rude. It was subtle enough that I don't feel like I could call him a jerk but it was not polite by any stretch. I left the facility to look for a place to park absolutely fuming, not necessarily from this policy, but from my interactions with the customer service agent regarding it. It felt like this guy found my request off-putting and the whole thing entitled. As it turns out, it only took me a moment to find parking in a lot that only costs $10 on the weekends, which I still don't think I should've had to pay but was a lot better than $30. This whole situation could've been de-escalated easily had the customer service agent known about that lot, apologized, pointed me to it, and been polite in our interactions. Because of this, I would rate my UHaul experience as awful. I am still unhappy about it even considering it days later. The customer service agent also failed to tell me where to park the UHaul when I returned it after hours, so that was a fun adventure. The gate to the area we got the UHaul from that morning was closed so we had to figure out where/if we could parallel park it. All of this was highly avoidable if UHaul had just given us the information ahead of time that I would not be able to park at this facility to pick up the UHaul. I would've chosen an alternate location. As is, it was a nightmare on a move that already wasn't fun. Please do something to correct this so that other people renting from this facility don't have the same poor experience.
Excellent customer service
ThE problem with th location is that there is so much construction going on that I couldn't find it by mapqust .
My booking agent was so nice and friendly. I would definitely use this service again. Very pleased!
Dont be so stingy with gas
The people who work there gave me an attitude. Both of them give me different direction. I had followed one and the other person got upset and yell at us. It was unpleasant experience get yell at.
With Dave`s excellent help, we were able to move our things quickly into our storage unit without any issues.
We received the best customer service! Thank you so much
not much! It was a good/clear explanation of terms and expectations, and generally pleasant interaction. Killer air conditioning in their building. The vehicle itself is exactly what you are paying for- clean, working, but oh, so hard to drive when you aren't used to it.
Seattle vault was very helpful and accommodating throughout the process.
The staff was helpful and we had a smooth move. Thanks!
Great unit, just what we were looking for.
The location's convenient, being so close to downtown, though that necessarily means that it's a little cramped to get the vehicle out. I needed to get towards Mercer, which was at least pretty straightforward.
Fast and friendly service!
The manager was excellent, highly recommend this location.
Very nice and helpful and quick. Great experience.
The manager at this store was great. He was super about the system being down and very apologetic for the inconvenience. I was honestly not expecting such great customer service from Uhaul, but I was extremely impressed!
The location of the location was the problem. It was hell to get the van back with all the construction going on around it. I imagine in normal times in normal traffic it would be ok. The van and the staff were fine.
Person didn`t show up to open until 8:20 AM. Facility is going to be demolished in December. Would not honor the free month of storage. I went somewhere else for storage rental.
This was a really convenient, central service and pickup location, and the office and staff at Seattle Vault Self Storage were very nice, prompt and professional. I'm very satisfied with the incredible convenience and utility of this service. Thank you
Why is there a $4 credit card charge? I was never notified of that when handing over my card, I would have paid with cash or check. Otherwise, service was excellent.
it is located in a very convenient location but difficult for the uninitiated to leave in the truck as well as return the truck. i had a motorcycle parked next to the spot when i returned the truck and it was daunting to get into the small space
I am confused by your survey. Are you asking only about the physical location of the pick up, or are you asking about the general quality of the place where I picked it up? The location itself was kinda frustrating because there was construction going on all around and it was a fairly busy area. The people who were working at the desk were both very friendly though. Overall the experience of renting was more satisfying than the experience of taking this survey.
Very quick account setup. Facility clean. Easy loading dock access.
Keep up the excellent customer service. I made a reservation but showed up at the wrong location. They immediately gave me the same truck for the same price. Wonderful people to work with. Canceling the reservation took longer!
Clean well lit, great location. Units doors allow access to full width. Loading doc/ utility carts made moving in easy. Sad- the building is to be demoed next year, won`t be an option for much longer.
The men working at the front were difficult to deal with. It seemed they were inattentive and irritated by my presence. I am a nice person so I'm not sure why I had this experience and usually I do not do these surveys but looking at this location as a business I thought I might throw a pointer. But uhaul is a great service in general. Thanks.
Once construction is finished it'll be much nicer.
Pickup van with 5/16 tank. Return after 16 miles of driving and incur $41.63 gas charges! Never leave without completing paperwork!
Big fan! It was my first time driving a cargo van and renting from Uhaul and the service was impeccable (the person I spoke with suggested I take it for longer, and he was right!).
Staff was very nice and helpful. Facility is clean and organized. Highly recommend using this location for storage.
Very dirty van. Windows very dirty and side and windshield COVERED with bird poop.
No place to park car on site so add downtown parking to your expenses.
The elevator broke down on the day I needed to move in, so they sent me away.
The front desk was extremely helpful and nice! Pleasant overall experience
We were checked in by Dave. He was very professional and pleasant to work with.
Granted there was no reservation paperwork in their system, they still honored the agreement
Good location with room to expand to a larger unit if necessary.
The man at the front desk was very helpful, and let me know that my stuff would fit into a smaller storage space, which saved me money.
Original unit had pillar in it. Another unit was offered, although slightly smaller, it met our needs.
Ended up canceling reservation due to change in plans.
Elevators were down, but the gentleman who was working at the storage unit on the afternoon of April 27th was fantastic.
Gentlemen were helpful, attentive, and courteous.
The staff was very friendly and helpful. Plan accordingly if you`re moving in at the end of the month, on a weekend, as there will be a lot of others doing the same.
I went to the storage unit and had to wait an hour because the clerk was on lunch. Once he came back, he informed me that the unit was not available. I am very upset and want my money back.
The storage size 5x9 I reserved wasn`t actually available, but the staff helped me reserve a larger unit 5x10 for a little more.
The store clerk was nice, but they didn`t have my reservation on file. I`m hoping that I won`t end up paying twice. The unit and hallways were clean and kept at a good temperature.
there was no place to pull up my truck to unload. i don`t see how you are a functioning storage facility in these conditions.
Great location. Must buy their locks, cannot use a regular padlock.
Very clean facility and courteous staff.
Everything went according to plan. We were mistakenly given a dirty storage unit, but it was to late to move things to a cleaner unit. However Great customer service
Very friendly helpful. Explained how to navigate to freeway, around the construction back to the facility. The trip was successful and uneventful it smooth seamless. Thank you.
Great customer service! Highly recommend
Very friendly staff. my only issue was my unit needed swept out pills and bb`s all over the floor of unit from the last renter.
The staff are professional but personal as well as knowledgeable. The facility is very clean and well organized. I am so happy to have found this storage location!
Please refund- unable to access unit after being told that access was available all evening. I had to move all my stuff into a family members garage because I could not unload my stuff into the unit.
The people that helped were very nice and helpful when I had to change sizes at the last minute. Thanks!
Person who was in charge this past sunday was completely rude with an attitude during closing time. He constantly reminded us that it was closing at 7:00 starting at 6.
Seattle Vault Self Storage is convenient, clean and well managed. I was impressed by the accessibility of the loading dock and units. I`d recommend this location to anyone!
The storage facility opened late. This was a bit challenging. The unit also had a lock on it, which had to be removed.I am, however, pleased with the unit and the service.
The staff was very helpful and friendly. The facility supplied large dollies and a freight elevator for moving large and heavy items. The storage units were reasonably priced.
Clean facility and helpful staff
Service was fine but we had to wait 15-20 minutes for the manager to appear as the office was closed at 1pm on a tuesday.
they were very helpful and gave me all the details of the storage facility
This facility is very clean. the service is great. I would recommend this place to anyone.