Customer Reviews for The Shine Mann
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of The Shine Mann
Great people, convenient location. People that work there are easy to talk to and seem to be living the dream. Looks to be a very enjoyable place to work with a great atmosphere.
The only complaint was that they did not assist us in hooking it up and they did not go over any damages prior to the rental. Also, I had a reservation that I had paid for but it was not honored and I had to pay again at this facility. I need my money back from the first reservation #27857122
Staff was very friendly and attentive, however when I asked for a walk around on the truck, I was told there was no need because the truck was brand new. The overall condition of the truck was perfect, with the exception of several boxes of trash in the back from a previous rental.
The trailer lights on right hand side do not function properly. When brought to the attention of rep, he said it would be ok. Had to travel from SC to PA with lights working intermittently.
First, man/owner we delt with was very nice and helpful. The price was good. The location was ok, not the best for us. It was a bit off the beaten path. Something in the main area of town would have been better for us, however the drive wasn't too bad. Our main concern was the Uhaul was nasty inside the cab area. There was a lot of trash: two empty cigarette boxes and one half full box, an empty bag of candy, a hat, empty shopping bags, receipts etc.... It was like someone had been living in there. The trucks should be inspected and cleaned out between customers.
The only thing I would say is that I dropped the trailer off after hours and it didn't get logged into the system. I received an email concerning equipment missing/not turned in, that didn't go over good since we have done business with U-Haul for a long time.
The trailer is in serious need of maintenance. One of the wheels was flat and the entire trailer squeaks and grinds as if it has never been lubricated. The trailer light cable was missing it's extension so I was not able to connect the lights until I made a cable from parts around my house. If the equipment were better maintained I wouldn't hesitate to recommend UHaul.
If a reservation is put in on line, make sure the location chosen has the equipment.