Jeremiah has always been professional each and every time we spoke with him. He is a great person to represent UHaul.
Alphonso T | Overall ExperienceSelf Storage Units in Durham, NC, 27707
U-Haul Moving & Storage at Durham Chapel Hill
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- 4.0 Average Customer Rating
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Storage faculity need some lighting inside the unit
DONNA E | Overall ExperienceStaff was very helpful and worked with my situation. They understood my needs and everyone helped me and could not ask for more. Thank you to everyone in that facility! Matt
matt R | First ImpressionsI'm so grateful and happy of how nice everyone is at this location! Shutouts to Alice, Josh and Jeff! Thank you so much for everything!
ALMAELISA P | Overall ExperienceHitting someone's debit card after a phone call explaining financial difficulties and payment would be done in full in 4 days. Jeremiah felt he could hit someone's card without authorization which is against the law. I intend to report this to the BBB. I have used Uhaul for many years for moving & storage some of your employees should be removed. I spoke to Alexis and explained on Wednesday payment would be done by Sunday, it was. On Thursday not even 24 hours later, my card got hit which it didn't process because the money wasn't there, then the phone call came from Jeremiah who feels he has full authority to tap into the card for payment. Apparently the right hand doesn't talk to the right hand. I layed into him and he said he has all legal rights to try and get money even after I called and spoke to HIS employee. I will never do business with Uhaul again after that.
Jane T | Overall ExperienceI used the facility to hold 17 5x7 rugs I had from a move. They were cleaned before going in. When I went back after two months later there were roaches all in the storage unit and crawling all on my rugs. I took the next month trying to get rid of them on my own - UHaul said there was nothing they could do. After several sprayings the bugs were down and I took all my rugs to Durham County waste and threw them away. There was no way I could put them in my house or donate them. I wasted three months or rental fees, the cost of UHaul rental to discard them, and wasted the money to buy all my rugs. I would not recommend the use of this site to anyone. The facility looked clean - I don’t know if the roaches came from someone else’s unit or if they were in there. I do know they did not offer to spray or offer any concessions when I reported the issue. My only issue was roaches -
PATRICIA H | Overall ExperienceWhite lady at the front desk is very rude.
Marc S | Overall ExperienceI was not made aware that my rental was actually two separate smaller units instead of one larger unit.
Troy H | Online Move InGreat service!
arianna p | Overall ExperienceI have always used uhaul for moving and never had an issue. I want to thank the uhaul staff for going above and beyond when I was hospitalized and worked with me on my storage unit payment, when I got behind. Thank you uhaul, Durham chapel Hill.
julie b | Overall ExperienceOne of the employees looked me up on Facebook and was watching my stories. And when I was at the location he always made it his business to talk about personal stuff. They kept attempting to over charged me $290 and said I drove 217 miles but I only drove 11 mins altogether. I was on the phone dealing with this issue for over 3 hours. Staff kept cutting me off and kept telling me there nothing they can do. So I had to call corporate. After figuring out the error the store manager called me back and told me they fixed it but NEVER apologized for the mistake or time I had to spend trying to get them to see their error. Also when I was getting my truck I couldn’t find it and the rep just kept sending me outside by myself to find it. And come to find out it was blocked in my other trucks… I don’t know but this was horrible
QUAELYNN J | Overall ExperienceMuy amables
ever r | First ImpressionsThis is my preferred U-Haul location. Believe me, I drive by several storage facilities to do business at this facility. The young man "Jeremiah Lane" running it is probably one of the most professional managers of any facility I've ever worked with. And believe me I've been in my business for 25 years and in my business I constantly have to rent storage units and trucks. No one has ever gone out of their way to help me like he has. Believe me at certain points I had to ask him dude. Do you own this location? Because it's so hard to believe that a employee would handle things the way he does. But he's told me no that he is not the owner. Anyway, I've never taken the time to write a review for him before and although he does not know I'm doing this, I hope others appreciate the work he puts in. I know I do.
Robby B | Overall ExperienceThey bill you when you don’t owe a bill because they don’t keep good records about their customs and their account they take your money out when you don’t owe and a bill you after you’ve moved out because they need to keep better records other than that it was OK
Elosie c | Overall ExperienceThe team here has been great! They have my trust and I was watching things like a Hawk.
robert k | Overall Experience