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Alexandra L | Overall ExperienceSelf Storage Units in Fairbanks, AK, 99709
U-Haul Moving & Storage of South Fairbanks
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Very smooth process. Impressed by how clean and security-monitored facility is. Security lock conveniently included with rental. Competitive price, especially for heated units.
Stephen M | First ImpressionsThe map of the stage area was confusing trying to locate our unit . The gentleman that helped us was very friendly
JOYCE C | First ImpressionsMy visit on September 18, move out date, was very positive. Clerk very friendly and considerate of my needs. He assured me that I would not be charged another month. He searched out how to resolve this issue, and then stayed with task to accomplish the objective. Super helpful guy, Dave. I left feeling as I could again be a patron if the need for this service arose. During another recent (within past month) visit during the seven months of rental service, my experience was uneasy with a different clerk. She seemed either stressed or her mind was somewhere else. That, or this may reflect her overall personality. She was short and somewhat harsh in speech, no smile, no lightheartedness. I have had many positive encounters over the years that I have patronized this U-Haul location. So, I overlooked this one negative interaction that could be viewed as the customer being a bothersome presence. There were no other customers. I walked to the counter and stated my identity and rental unit plainly, softly, with a question regarding move-out date. I was not received with a "welcome" or friendly greeting. It left me with, "Can I trust this service?" Had this been my first encounter, I would not have felt comfortable renting from this location. And on move out day, I was hoping that person was not working the desk. I was relieved when I saw Dave, who remembers that he had drawn up the rental papers seven months ago. Overall, I have been treated by very friendly, helpful and knowledgeable staff.
MARY S | Overall ExperienceOnce again Mandy was awesome! The place is super clean and access is very easy!
KEVIN H | First ImpressionsVery easy experience with a well performing staff. Clean dry heated secure storage for my things over the last couple of years. Thank you U-haul.
CRAIG J | Overall ExperienceDue to my circumstances, I never moved in however, the whole process was easy and convenient and the staff helpful!
Maria D | Overall Experience👍👍
NITAYA N | Overall ExperienceShe was very helpful in getting me a storage unit. She answered all my questions. She was excellent with everything I needed!
Daniel M | First ImpressionsThere should be be a way to make the lights stay on while in your unit. The motion lights go out way too soon and then you have to walk down the hallway to get Them back on
Cecilia M | Overall ExperienceShort staff but the young clerk was very professional and the the long line of customers very well…very impressive at the Fairbanks Ak airport way facility …warrant a raise
Gearldine T | First Impressions