The 1 and only problem with this facility is under-staffing. Plan for minumum of 30 minutes for every visit. Each time I've had needed to interact with staff, they are nowhere to be found. Wait 10 minutes in the storefront for any employee to show up. I even go back in their break room looking for employees. Meanwhile multiple customers waiting behind me too. So by the time the 1 employee shows up and helps a customer, the 4th customer has been waiting 30+ minutes. Plus, its just weird to leave an open store with merchandise and no employees in sight. Staff was very friendly, when present.
Michael M | Overall ExperienceSelf Storage Units in Hyannis, MA, 02601
U-Haul Moving & Storage of Hyannis
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Served my needs and will re rent if needed again! Very convenient . Staff so helpful!
linda w | Overall ExperienceAll 3 of the employees that I dealt with, were excellent! Clarrisa(?) made my week by telling me that I didn’t look my age. Barbara was a god send. And of course, Joe. Thanks to all
THOMAS S | First ImpressionsGreat place! Great employees!
michael m | First ImpressionsI think more staff. Very busy facility and only one computer. Staff was very patient and friendly thru the long line
SUSAN R | First ImpressionsBut only a witch named Sarah She took advantage of me Promised me a job in the facility Then made me spent the whole day cleaning inside the trucks 🚚 then made me sweep and moped Then send me home never call me back til these days to get the job
Roody P | Overall ExperienceWhen we were able to get to the manager, the experience was great. There was only one person manning the register/rental desk. This is great if the customers in front of you don't have a problem and need each rental charge explained to them for ten minutes or more. Otherwise you wait and wait...... Just a suggestion. Thanks!
PATRICIA D | Overall ExperienceIt was very great with uhaul. thank you so much
louis t | Overall ExperienceI paid for a month of storage and then you guys cancelled the service. I want a refund of half a month
Dawn H | Overall ExperienceOutdoor RV storage will no longer be available at this location. It is unfortunate that we will not have future access to this option.
Stanley W | Overall Experience