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Janice C | Overall ExperienceSelf Storage Units in Ottawa, ON, K1K2C5
U-Haul Moving & Storage of Ottawa
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Storage Customer Reviews
- 4.0 Average Customer Rating
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All Excellent job and great job
ABDULKADIR A | First ImpressionsAll contents of the rented unit were soaking wet and moldy. Items totally ruined. Very disappointing that we put our trust in your establishment and in less than a month, we were let down so much.
JULIA H | Overall ExperienceI had the most awesome experience! The General manager, Nick, is an amazing guy! I would highly recommend this UHual branch!
Ali M | Overall ExperienceAll my stuff got infested with bugs and mice droppings. Everything covered and smells of poop
Juhi p | Overall ExperienceOverall great experience with location, staff, and the storage. The latch to lock the unit is finicky and would recommend replacing it.
Tyrie H | Overall ExperienceThe storage unit was disgusting. Not just not clean, but clear it had never been cleaned. I moved my belongings out within 36 hours and I will never again use U-Haul for storage.
Shane D | Overall ExperienceThe lady working was extremely helpful, kind, and went over and above to make my experience easy and effortless. She deserves a raise.
Aaron d | Overall Experiencestorage unit was dirty upon move in. Hard to access drive up unit. Concrete blocks leave narrow passage for vehicles and only one entrance at each side of lot. Otherwise staff were friendly and professional. Just a poorly designed facility that seems to be in disrepair.
Henry B | Overall Experiencestorage unit in poor maintenance with pieces of metal hanging from the door. I cut myself. Unit 445 leaked and all my boxes got wet. Staff are unfriendly- it's like they don't want to be there. The one lane access is ridiculous. There was a black SUV blocking the entrance way when I arrived so my moving truck couldn't easily access. Apparently the black SUV belonged to the "boss" that's what the guys working outside told me. Billing reminder calls are an insult and the person calling sounds bored and angry. I moved to Dymon Storage as their service and facility is worth the extra $20/month. I will recommend all my friends and colleagues to Dymon Storage rather than U-Haul. I think you should stick to renting trucks. unless one day you get serious about storage. It looks like just a cash grab for U-Haul
Brian B | Overall ExperienceMoved out and paid for my storage but there trying to say I didn't fully move out and I owe them money. They over charge and send emails that don't pertain me.
Jason L | Overall ExperienceThe staff were not knowledgeable. The unit is awful, hard to access, and smelled bad (like it had been wet). The entrance ramp was steep, icy, and dangerous. The one cart (there is only one, nobody else was there) was of poor quality. The hours are inconvenient. The entire operation is of a very low quality, considering the prices, would never use again.
Dillan C | First ImpressionsThey were rude. Would not help move a truck they parked before renting. And did not cancel my order when it was requested to do so. Terrible experience on this place
David M | Overall ExperienceEveryone was super friendly, all staff. Thank you so much.
jesse t | Overall Experiencethe storage facilitywas not secure and well lit? Because all my furniture were damaged and wet the whether was good , why was wet??the room was not good enough?!!
ABDULAZIZ A | Overall ExperienceThe check in process was very difficult. The manager was rude, belittling, and unhelpful. Told me that the reservation that I had made was not valid and that it was for another location (which was untrue - once he finally checked his system, it was clear that it WAS the correct location and what I had reserved was available). He then proceeded to tell me that the lock I had purchased (a high security level) was not good and that I needed to purchase his lock. Horrible customer service.
MHIRAN D | Overall ExperienceThe facility is not the cleanest I've seen.
Olivier N | Overall Experience