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Mark T | First ImpressionsSelf Storage Units in St. John's, NL, A1B3P9
U-Haul Moving & Storage of St Johns
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Storage Customer Reviews
- 4.5 Average Customer Rating
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I just wished the system was easier to try to make a reservation. I had difficulty online, then went to the location, had an employee set up the reservation, went to set everything up a few days later to find it was canceled for no apparent reason, and then staff totally overwhelmed me with trying to make alternative arrangements. As a neurodivergent individual I found this quite overwhelming and I was having difficulty understanding all the information that was quickly thrown at me. I got lost trying to find the unit and there was some mention of a gate and an swipe card reader but I couldn't understand where to find it. I just wish your reservation system worked better and that your staff were not as rushed as to be better able to help me understand everything. I left the property the first time there crying as I was so overwhelmed by the process. I better know the process for next time but I really hope there is not a next time.
Gemma J | Overall ExperienceStaff were excellent
ANDREW J | Overall ExperienceWant to say a special thanks to Chris S. at U-haul St John's on Kenmount Road. Chris has been so helpful and kind from day one, going above and beyond to help us, setting the bar so high in customer service. They are very lucky to have him on staff.
JOHNNY L | Overall ExperienceChris and all other employees we dealt with including the manager and lady who showed us the unit were amazing to deal with —pleasant, extremely helpful and knowledgeable.
Cynthia P | First ImpressionsI booked a truck and a storage unit and both processes were very easy on a stressful day! Thank you!
COLLEEN M | First ImpressionsThere was a leak in the unit and a duffle bag with our bedding in it got wet .we didn't notice when loading the truck so by time we got to ont it was all mildew and had to be thrown away .unit number 401...
PATRICK J | Overall ExperienceThank You! :)
Roxanne P | Overall ExperienceNo more
garry s | First Impressions