Always professional. I appreciate that every u haul employee I have met is upbeat and helpful moving day is always a bad day... but uhaul is a bright spot on a difficult day. Thank you spokane and Victoria offices.
gloria p | First ImpressionsSelf Storage Units in Victoria, BC, V8T2M1
U-Haul Moving & Storage of Victoria
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Staff was very helpful from initial visit to the end. Logging in to access the storage area/unit was very easy. Would definitely use U-Haul again for storage or truck rental.
Michael R | Overall ExperienceFrom start to finish, the staff were amazingly accomadiating to my needs with short notice. I would highly recommend this company.
Kim L | Overall ExperienceThere is a lot of mice poops, my massage chair was damaged by mouse bites. The whole place is infested with mice even though they recently raise the rate to do pest control. Loading and unloading is always struggle, there are always U-Haul trucks blocking the door. The loading door is always closed.
Yuanyuan L | Overall ExperienceBetter air circulation throughout the buildings and lockers would have improved my experience
STEVEN A | Overall ExperienceThe quality of the staff interactions made up for any issues with gaining a unit - a unit that met our needs. I was worried that I did not view the unit before paying online however was given the option to view units and move units as needed in person at the facility. The building is clean and well maintained.
Donna P | Online Move InThe facilities are dated which is the reason for the 4 instead of 5 stars. Nevertheless, my needs were met and the staff are always helpful.
Marites B | Overall ExperienceStuff was very kind and saw me everywhere I need to go and do things I need to do.
Anne T | First ImpressionsI was very pleased with my rental, it was exactly as described, it was also clean and ready to go when I arrive the day of. Using the app, made it very easy to set up my checking in, as well as help confirm check out when I was finished renting. Highly recommend!
Beth S | Overall ExperienceAccess to my locker was via the elevator which was sometime in use by other people, the floor was very uneven and caused items to fall off the moving platform. A ground floor facility would be better but I appreciate that it would be difficult. Lighting in my locker was non-existent.
Jonathan B | Overall ExperienceOften the access to the door was blocked. You could walk in, but there were often UHAUL trucks parked so there was no loading or unloading parking space.
Kenneth B | Overall ExperienceEverything was smoothe and easy.
PATRICIA M | First ImpressionsSree was very kind and helpful in obtaining my storage. She is a great asset to your company.
Candace M | Online Move InThe staff were helpful but the facility itself needs repairs to floor, metal caging at top of storage unit, and most carts were falling apart. The single old fashioned elevator made it extremely difficult to use when other people were also moving out - if gates left up, you needed to run upstairs to close them to activate the elevator. This elevator needs to be updated.
KATHLEEN K | Overall ExperienceThe facility on Topaz av is old and decrepit. It reeks of urine (people and rodents) and it smells mouldy and damp. It is too easy to access the double doors by anyone who doea not have a passcode and the opportunity. The staff are friendly enough but are run off their feet and many a times insugficient to meet the needs. Parking for customers is non existent. You should tear that place down and rebuild a state of the art facility and you could charge much more. It is convenient. That is why I used for so long.
Sylvia C | Overall ExperienceThe Assistant manager named clement is extremely rude and arrogant doesn’t know how to talk to customers I faced this twice
Ritambhara P | Overall Experience🙏 thanks
gregory b | Overall Experience