Customer did not leave a comment.Susan W.
Customer Reviews for AAA Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.James M.
Customer did not leave a comment.Rachel P.
Customer did not leave a comment.Austin R.
Customer did not leave a comment.Dean R.
This is the best U-haul location that we have ever rented fromâ€”friendly, helpful staff, incredible customer service! No improvement necessary!Richard R.
More bigger haul trucks.Philip S.
Uhaul corporate lied about my expense. Misrepresented my actual cost. Charge my card a week following my rental. Will not do business again with this dishonest company again!Rodney P.
Make online registration easier.Thomas Z.
Customer did not leave a comment.GARY K.
Customer did not leave a comment.Debra B.
Customer did not leave a comment.Justin P.
Customer did not leave a comment.Helen K.
Customer did not leave a comment.SARAH F.
Customer did not leave a comment.SHERRYMARIE S.
Dropped it off so I have no clue how the drop off location is to rate itWhitney E.
Nothing comes to mind. Great pick-up experience!Brian G.
Customer did not leave a comment.Connie T.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.WILLIAM M.
My only issue with this experience was it was extremely hard to open the lockSHAKEERAH O.
Good job lady at the counter.MARCELLINODOMINI F.
Again, the places were fine. It is your truck that leaked and damaged my belongings. You are already at risk for scratches and breakage during a move, but you don't expect the truck to leak and damage your stuff. This was the most miserable move I've ever had and it's not because of the people at the store. It's because of the truck that looked clean on the inside but has not been properly repaired.KATHERINEANNE W.
Truck was not clean on the inside (mud), when I picked it up at 9 am. Samantha was very helpful in marking scrapes and dents on old truck before taking off.BOBBIE G.
Ha ha J h us hadRyan M.
When we need a UHaul, we always use this location. They have excellent customer service and it is easy to communicate with them. I think the lady who I have worked with name is Stephanie, I may be wrong, she is amazing. This is the best place to rent from.Joyce H.
I can't remember her name but she was amazing. She came through when Rick at Bath County Supply (my original pick up location) did not have the truck I order and did not make the slightest effort to get us the truck we ordered. He is a poor representative for U-Haul and human being and should not be part of U-Haul. One of the most hateful people I have ever met, especially to people of color.Douglas M.
The two ladies that I dealt with were absolutely amazing!!! I scheduled my uhaul online but for some reason it didn't register with their system but she made sure I got what I needed when I needed it!! I can't compliment these women enough!!! Thank you!!!Kim M.
Your process is excellent. I will use Uhaul every time I need a rental in the future.Carey D.
I dropped the truck off on the day it was due back, but I was still charged for an extra day. Not happy about that. instructions on how to secure a vehicle and equipment after hours could be better. Disappointed no-one answered when I had issues after hours. Should have emergency number that is answered to assist customers with immediate questions/issues.Kenneth H.
Customer did not leave a comment.Karrie M.
We requested a dolly and furniture pads and neither were in the truck when we did our contactless pick up. This turned a 2 hour job into almost 4 hours as we had to get furniture pads and find someone to help us with moving the furniture. Very frustrating.Michael M.
Didnt know i worked for u-haul, the amount of crap i had to do to drop off the truck you would think i did.Connor B.
While the person who waited on us was not familiar with the U-Haul rental from this location( she was the person working on the storage facility) she phoned her supervisor and U-haul and received all the correct information about truck rentals. She was fantastic. We could not have received better customer service than we did from this person. I'm sorry we do not remember her name but she was outstanding.Bruce T.
Customer did not leave a comment.Kathy H.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.Steve H.
Nothing great job in all areasPatricia G.
After a 4 day drive and move into a second floor apartment, U-haul failed to remind me about the drop off. I also rented a trailer and paid extra to load my vehicle but had no assistance to unload the trailer at my final destination. I picked up the truck a day before my trip and the trailer was attached the next day. When I reached VA we dropped the trailer first confirming the drop day "Wednesday" which I was charged an additional $44.00 for, So disappointed being taken advantage of in "these" days in particular.CRYSTAL A.
Loved the customer service! EXCELLENT!!!Catrina W.
Customer did not leave a comment.KARLAH L.
Received the van with less than a quarter tank of fuel. I had to fuel up before I could even do anything. Poor Maintenance and checking of the vehicleSean A.
Customer did not leave a comment.Angela W.
Customer did not leave a comment.Deborah W.
Customer did not leave a comment.Jeffery L.
Enter my mileage wrong I have proof!! Uhaul has very poor customer service at the corporate level . Will not answer my emails .Richard W.
Customer did not leave a comment.Rebecca B.
Customer did not leave a comment.Pamela F.
Customer did not leave a comment.Deborah D.
Helpful personnel.Steve W.
Location and staff were amazing. However. I lost my keys during my move and the Uhaul help line was horrendous. They sent me 1.5 hours away to a random person's HOME to get a key made for the uhaul. Made me pay for it though I bought insurance to cover such headaches. Put me in a dangerous situation crossing counties with no cell service. Will not be recommending uhaul again. Will try the best of my ability to find an alternative on my future moves.David S.
Customer did not leave a comment.Deborah D.
There was a technical error in the online order. The representative at the pickup location, Jordan, was very friendly and helpful. These issues were beyond her control, but she kept working at it until we were able to finish my booking - over 30 minutes. She should be recognized for her excellent customer service. I was waiting with my two son's and I know she felt bad about the system not working. She ended up giving me a discount, which was much appreciated since this was an urgent move to bring an elderly parent into our home and expenses were tight.Michael W.
Customer did not leave a comment.Steve K.
Really convenient location in Staunton. The cargo van I rented was super clean, full of fuel, and it took less than 10 minutes the complete all the standard paperwork when I picked the van up. Very friendly woman helped me with the initial transaction and when I turned the van in at the end of the day. Overall, an excellent experience.Judith F.
We have been waiting on a refund for being overcharged another day when we had the truck back well before the 24 hours were done. Please do not use the Staunton, Virginia location for your moving needs. I am still trying to get our refund and it's been over three weeks. Corporate has stated that they gave us a â€œcash refund.â€ I have called the 1-800 number and have been left on hold for hours as the customer service staff continues to shove me off. Today I had to discuss my contract with three different reps. I would just blow off the refund but now IT'S THE PRINCIPAL of the matter that I will continue to call until I get what I was overcharged!!DOUGLAS ALLEN M.
Can't really think of anything. The whole process was smooth and pleasant from start to finish. We really appreciated the very accurate estimate of the cost.Cathie L.
This pickup process was fairly easy, although there were a lot of steps involved and it took longer than anticipated. The drop off of the vehicle was terrible. I was not provided the lock box key code during the drop off process for returning the key, nor was I told I would need to remember this code from the pickup process. The code was only provided during the web check in process. It is not emailed nor are you told you need to remember the code. I had to call in to Uhaul to get assistance for retrieving the code during pouring down rain. Not pleasant.Joel F.
Excellent service here - great to be able to talk with a human in the office (unlike some Uhaul options around Staunton!). Van had under 2k miles and was in excellent shape.Benjamin B.
Nothing, the service was perfect !!! Very happy customer. Thank you for making it so easy to rent a U-Haul truck.Phillip K.
Keep up the good work :)Ted T.
Customer did not leave a comment.Anthony A.
Customer did not leave a comment.charles W.
I dropped the vehicle off after hours, and called the location the next day. They were friendly and helpful, and there was no prob;ems with the vehicle or extra rental items. The after hours drop off website did not work. It would not open the window to take a picture of the odometer/gas gauge -- only a black nonfunctional screen. I called customer service, explanined the problem and was passed to another customer service rep that never answered the phone. I was on hold for 25 minutes and gave up about 730PM. I did call the drop off location the next day to be sure everything with them and the vehicle was satisfactory.Jeryl H.
Customer did not leave a comment.charles W.
Nothing, I had a great experience and Samantha was wonderful.Erin H.
Everything was greatKesha D.
Customer did not leave a comment.BARBARA C.
Customer did not leave a comment.Charles D.
Clearly advertise the correct size of your trucks. A "20 foot" truck is actually 16.9 feet. Mom's attic isn't extra space, it's a fraction of the area you should get for a 20 foot truck. Never renting from UHaul again!! You will spend hours on the phone with customer service and get nowhere. Filed a dispute that was supposed to be resolved in 3 business days. 7 business days later, no one had looked at it. Absolutely terrible experience! Had to rent a second truck and take an extra day to move because of the smaller than advertised size of the truck.Melissa G.
Customer did not leave a comment.Donald B.
Samantha provided excellent customer service.Kirk D.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.Terrence C.
Customer did not leave a comment.Ernest S.
I was overcharged, and it's still not resolved. My card was charged DOUBLE what the true expense was. A part refund was issued, however I'm still being gouged! The manager should have called me and reached out instead of me having to calculate their overcharge and then having to try to call around to get my money owed to me. You trust these people with your credit card and they willy nilly charge your socks off!Heather D.
Customer did not leave a comment.YVETTE A.
Customer did not leave a comment.Lisa G.
The truck smelled a little like cigarette smoke. Putting air fresheners in the trucks might help.Blake J.
Customer did not leave a comment.Steve C.
Customer did not leave a comment.Keith Z.
The place we were supposed to pick up didn't have our truck, had to go to different location to get it. Right hand didn't know what left hand was doing. The quote I was originally given was supposed to be all inclusive of all taxes, fees, etc. I got there and it was over $40 more. They wanted to charge me $100 more if I used cash...it was a joke!!! I will never use u again, and unless this is made right, I will let all my friends on social media know. Also, this was the second bad experience with uhaul we have had. The last time, we went to our pickup location, they didn't have my truck, I had to drive 2 hrs away to another state to get the closest truck...just unacceptable! I shouldn't have given Uhaul another chance to stress my move!!!Faith K.
Although I would recommend, I would also advise against self-service pickup as they did not have the keys available during off hours on TWO occasions in a row. If I had less flexibility it would have been a major problem. I had to wait Until they opened at 10am to pick up. Fortunately, they were very responsive once I let them know.Joseph W.
Customer did not leave a comment.Donna P.
Customer did not leave a comment.BILL N.
Customer did not leave a comment.Kate T.
Online rental was easy and any questions were answered promptly by phone. The truck was in good condition and we would definitely recommend renting from this location.Harry J. S.
really nothing. I only regret I didn't play on more miles to avoid the extra mileage feeMarsha P.
Customer did not leave a comment.TAMMY W.
Customer did not leave a comment.Richard E.
AAA Mini Storage people are very helpful. The provided some great information and went the second mile to provide excellent service. The issue I have with AAA Mini Storage is they don't open until 10:00 AM which is kind of late if you want to get an early start on moving.Richard G.
Customer did not leave a comment.DAVID C.
Staff was helpful, friendly ,knowledgeableJAMES T.
Customer did not leave a comment.Ronald K.
Nothing! Easy, affordable, New van and great customer service.JEFFREY H.
They reserved the incorrect truck, didn't have a lock that could travel out of state, didn't have us down for a dolly or blankets. Extremely unorganized. I had to travel back to return the blankets and their lock for the truck. Wasn't open during listed business hours to return things, and we waited 30 minutes until she returned "from the bank." Please let them know to be more organized. They were very friendly, just super unorganized.Connie L.
Customer did not leave a comment.Ken B.
The clerks were very nice and helpful on picking the right equipment for my move.HARVEY G.