Customer Reviews for Most Convenient
(U-Haul Neighborhood Dealer)

128 reviews

569 Lancaster St W   Kitchener, ON N2K3M9

(519) 742-0707

Location Hours

  • Mon-Sun: 8 am - 9 pm

Services at this Location:

Contact Us

(519) 742-0707

569 Lancaster St W
Kitchener, ON N2K3M9

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kathleen H. 
Rating:
5.0

Customer did not leave a comment.

Stuart F. 
Rating:
5.0

Quick and convenient service!

Lauren M. 
Rating:
5.0

The stated interior height of the truck was not correct. we had to tip our new fridge on it's back to move it. The insider measured 7'2" not 7'8" as on your sight. The dash has this nice sticker that indicated if you drive "green" you will save MPG. No matter how I drove/ tried I could not get the truck to go higher than 2 bars on the scale. Hard to drive green when the equipment is not able to do it.

Dan S. 
Rating:
3.0

Customer did not leave a comment.

Courtney M. 
Rating:
3.0

i reserved a truck. 2 days before move i was told not available. Then had to drive an hour to pick up a smaller truck. Because we moved four hours away now it's taken a week to get our stuff moved. The rep on phone was very rude and could care less. Told us we could drive from canada to usa to get a bigger truck!! offers us an i saluting $50 discount towards gas. our time and a smaller truck. BRUTAL SERVICE.

ARTHUR H. 
Rating:
5.0

Customer did not leave a comment.

Serena D. 
Rating:
2.0

We selected drop off for 8:00am.... however the convenience store (which is the drop off location) did not open until 8:30am. So we were stuck waiting until 8:30am until the owner showed up because there also was no lockbox to drop off the keys (the owner said the lockbox often gets stolen). Also the drop-off Truck Share web interface is not user friendly. I can't imagine someone older than us trying to use this who is not technology savvy. It should be more clear that you need to go into your iphone settings and turn on location sharing... it was very finicky and frustrating to use.

Karolina D. 
Rating:
5.0

Customer did not leave a comment.

ZENEBE H. 
Rating:
1.0

The truck was horrible

NOAHSCOTT RYAN S. 
Rating:
2.0

Customer did not leave a comment.

Dinah W. 
Rating:
3.0

Customer did not leave a comment.

Silvio R. 
Rating:
5.0

Customer did not leave a comment.

Sky S. 
Rating:
5.0

Customer did not leave a comment.

Shawn L. 
Rating:
5.0

Customer did not leave a comment.

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
1.0

Confused attendant, I wait for 25 minutes until she figure out how to release the truck for me. And also the fuel indicator that they gave me was totally wrong. I took a picture when I pick up the car, and they are charging me a fee for the fuel. For sure I will dispute.

ErikaSatiko R. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

I did the mobile check-in, and then the staff inside the store was friendly and kind when handing me the key / accepting the key at the end.

Ryan B. 
Rating:
5.0

Please set up key drop off. Otherwise, everything was fine.. Special thanks to the store manager for waiting for us till we returned (we were a few minutes late)

Pyaras Dilip P. 
Rating:
5.0

Manager was great

Paul A. 
Rating:
5.0

Customer did not leave a comment.

PAULC F. 
Rating:
4.0

Customer did not leave a comment.

RYSZARD R. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
4.0

Customer did not leave a comment.

Christi Z. 
Rating:
5.0

Excellent customer service. Store owner was very courteous and promptly processed our rental

DONNAM B. 
Rating:
5.0

Customer did not leave a comment.

HONG Y. 
Rating:
5.0

The location and the people there were great. The online self check in experience was horrible. I had previously send uhaul my drivers license information yet on the day if it made me load it again and then it suddenly requested and second piece of id like a passport (who takes their passport to rent a truck)

James M. 
Rating:
3.0

When the customer orders moving blankets. Ensure that the blankets are available or at the very least inform them before they arrive to pickup truck that you don't have any. I had to waste extra mileage, time and not to mention over $100.00 to buy blankets. Could you also ensure trucks are filled so customers don't have to deal with possibly extra fill up and know exactly how much gas goes back in. You recommended number of liters from half probable put a solid 5 to 10 litres more than it needed. Overall very frustrating experience and several extra wasted hours and expense to me.

KEVINFM R. 
Rating:
3.0

Let customer know key drop off is in the Connivence store. There is NO key drop off box at this location!!

Carolyn D. 
Rating:
2.0

During the checking I was told that the tank was full, but after have driven 93 miles most in highway with one sofa, 2 armchairs and a 6 chairs dinner table I needed 50 litres to complete the tank. It's hard to believe that the fuel consumption was incredible 1.86 miles/ litres. Either the tank was not really full or the car has a serious consumption problem. Definitely this does not work cost-effectively

Paulo Marcos A. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Customer did not leave a comment.

Yeung L. 
Rating:
5.0

Keep doing what your doing. I don't see anything wrong.

DALE D. 
Rating:
4.0

Customer did not leave a comment.

SANJAYR B. 
Rating:
5.0

Customer did not leave a comment.

Charbel E. 
Rating:
4.0

Friendly staff and an easy check-in process. I've used "Most Convenient" to rent U-Hauls for two moves (2016, 2021) and the process has always been positive.

RYANWILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

DANIELLEM H. 
Rating:
5.0

Customer did not leave a comment.

MICKEYA K. 
Rating:
4.0

Customer did not leave a comment.

MICKEYA K. 
Rating:
4.0

Customer did not leave a comment.

paul H M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
3.0

Service was amazing... it was just tricky because of the construction to get to the location which added extra kilometers but the price and service was wonderful.. Would definitely use again

CATHYL K. 
Rating:
1.0

make sure that you have the vehicle that the customer has requested. Don't give them something else that they didn't ask for. I have been through this problem many times with Uhaul

CHRISTINEA T. 
Rating:
5.0

Staff was super friendly and helpful!!

Sven V. 
Rating:
5.0

Customer did not leave a comment.

COSIMO P. 
Rating:
5.0

Nothing with regards to the location....my complaint is that you guys overcharged me twice...and twice I have told you not to charge my credit card until a manager calls me and still have received nothing. Can someone please give me a call before I escalate

ERIKSTEVEN B. 
Rating:
5.0

Great service. Truck was clean and ready. Easy return. Perfect and affordable.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Gerald P S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Vivek R. 
Rating:
4.0

Everything went very smooth. No waiting.

RONALD F. 
Rating:
5.0

Customer did not leave a comment.

TEJAS D. 
Rating:
2.0

The Truck leaked gas and I put gas in it and told the attendant as well as tried to call for emergency services and I received my bill and no one cares that I had proof that I put gas that it leaked out and still they charged me for gas about three times more than I used and already put in the truck. When I told the owner/agent he apologized but still charged me.

ALICIA H. 
Rating:
5.0

Customer did not leave a comment.

TEJAS D. 
Rating:
5.0

Customer did not leave a comment.

SAURABHSUDHIR C. 
Rating:
5.0

Gas should always be full

CHRISTINEM M. 
Rating:
3.0

Oil leaked out onto my driveway, wasn't able to lock the door as the key didn't work on it so I was to told leave it open. Inside was in pretty rough shape. Got the job done, but def not an enjoyable ride.

ADAMJ B. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
3.0

Customer did not leave a comment.

AMRITPALSINGH S. 
Rating:
5.0

Great service, very easy process and the truck was in excellent condition -thank you.

ILIA M. 
Rating:
5.0

Customer did not leave a comment.

Jordan N. 
Rating:
5.0

It was a great experience. A 5 min walk from my location. I will be using this service again when I one day move out.

Carson N. 
Rating:
4.0

There was no problem with the location. But, UHaul changed my reservation such as location, time, etc. Also, the dollies were not available.

SOHEIL S. 
Rating:
5.0

The gentleman let me know that the previous person had not cleaned the truck before I came for it. I appreciate the honesty and that we got to use blankets to put in the truck to protect our stuff. Definitely will recommend this place to others.

Stephanie S. 
Rating:
5.0

I am always welcomed when I use this location. The owner is friendly and helpful. I will use this location again in the future.

KIRKL R. 
Rating:
2.0

Late penalty (@ 1.5 x total rental cost) seemed arbitrary and was not clearly stated on contract. Late penalty was listed as 03-cleaning on receipt, which was not required and never happened, making me question how this penalty was actually assessed. Overall, not a great experience.

Trevor Daniel H. 
Rating:
5.0

Nothing. It was a very easy process :)

Kristen L. 
Rating:
5.0

Well done

Christos Z. 
Rating:
5.0

Great customer service

Ravindra S. 
Rating:
5.0

Most Convenient U-Haul was a wonderful, professional experience. Than You!

DAVIDW H. 
Rating:
5.0

Customer did not leave a comment.

ASHISH G. 
Rating:
1.0

I called to rearrange my pickup time. They give me another time later to go there. Surprisingly, when I went there at the confirmed time they were close. You can imagine all my other arrangements for moving were completely blown up. I don't know what else to say except I'm sorry for such careless service.

Ali G. 
Rating:
5.0

Great service

DAXITH C. 
Rating:
5.0

The gentleman who processed the rental was very pleasant, accommodating and helpful. I very much appreciated his customer service.

PAULJ F. 
Rating:
5.0

The gentleman at the counter made my life much easier. He was very personable and provided the best service I've had with U-Haul. Thank you sir!

Brendon P. 
Rating:
5.0

Customer did not leave a comment.

KIERANCRAIG R. 
Rating:
5.0

Customer did not leave a comment.

ERICA Z. 
Rating:
5.0

Super nice customer service.

Tejas D. 
Rating:
4.0

Equipment was clean but the windshield wipers were loose and a hazard should someone drive in poor weather and not have the means to repair the wipers on the road. The passenger side did not move without tightening, and the driver side wasn't much better...

Rebecca M. 
Rating:
4.0

The aplication entry in computer was slow. Not sure if the whole system is slow or just this location. Othervise the whole process was a plesent one.

DIMITRIJE M. 
Rating:
5.0

The service was amazing.

NAYEONG L. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
4.0

The gentleman who helped me was knowledgeable ,proficient and all round good guy ....would definitely go back

DAVE BRUCE R. 
Rating:
5.0

Super fast and effortless check-in and check-out! Plenty of space to park as well. 5 star hospitality!

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

TAWNI LYNNE DEE F. 
Rating:
5.0

Great service! One stop shop for great pizza and all other goods. Truly the "Most Convenient" convenience store!

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Arleen G. 
Rating:
5.0

There is nothing I loved the service

Krystal K. 
Rating:
1.0

Representative at store, over charged me promising that U-haul would reimburse me for the extra charges. Charged me for 16 miles vs what a told him would be a 16km trip maximum. What should have been a $29.61 purchase, ended up being $52. Also was charged a return late fee for $20 but was never told, picked the truck up at 7pm and returned it by 8:20. Ridiculously bad and shady service at this location that I would never recommend. Will not use U-Haul again unless fully reimbursed for all of the ridiculous extra charges and poor services from their representative.

JOSHUA CHRISTOPH B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY ROY K. 
Rating:
5.0

Neighborhood U-Haul is the only way to go. Accessible, friendly, convenient locations and fast service.

KIRK L R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ADAM D. 
Rating:
1.0

I rented my vehicle online at this location and when I showed up at the location I was forced to go inside the store and sign the paperwork and provide all the details I already provided online. I've rented uhauls before online and it's simple Rent, pickup, and return your truck 24/7 without having to come into the store. When I questioned the guy at the counter about why I was being forced to come in and sign paperwork, The guy at the counter argued with me and told me to rent a vehicle elsewhere like wth?? The vehicle was also not cleaned from previous renter, no washer fluid and the brakes were squealing on my vehicle.

JON N. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH ANN B. 
Rating:
3.0

It's not the guys fault at all at this location, but truck was given away for myself and others and I had reservation. He said it's not his fault. Actually U haul said it's ok to give it away to a customer who is actually there and therefore there goes your reservation. This is very bad Pratice U haul conducts

ZEESHAN ALI RAND N. 
Rating:
5.0

Excellent customer service! :)

CHRISTINE LYNN P. 
Rating:
4.0

The reservation center needs to communicate with your rental locations better. I asked for the truck for 48 hours and the reservation center never put that on the computer system. The agent was calling me this morning wondering where the truck was.

WILLIAM A D. 
Rating:
3.0

For the convenience, the location was suitable. Everyone has a different standard they live by. As the cleanliness of the Van - the windows and mirrors were dirty, the door pockets, cup holders, dashboard, etc could have benefitted from a cleaning. As well, the Van smelled of smoke. The Staff person was very helpful and provide good service. Thank you.

Katherine S. 
Rating:
4.0

They did not have the truck I originally ordered but the store owner was very helpful

THOMAS F. 
No reviews have been submitted for this location.

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