Customer Reviews for 6 Eleven

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 6 Eleven

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PIERREW G.
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The staff at 6 11 is always great to deal with

MELISSAAE P.
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Raj was very knowledgeable, thorough and helpful. He made our first experience renting from U-Haul terrific!

Yvan L.
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Reservation was not respected, no truck available. I incurred extra expenses (motel room, extra long trip ) to get a truck the next day.

VICTORE H.
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We were in trouble and we were homeless and they made it even more difficult for us. Uhaul is a great company but this depot is brutal.

WILLIAMARNOLD A.
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Customer did not leave a comment.

DOUGLAS W.
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The 10' truck I rented was covered in ice and snow and there was no scraper to clean it. Had to retrieve a bucket of hot water to clear the front window. Side mirrors to dirty to see anything. Not the best effort

Kyle M.
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The trailer was completely frozen to the ground. all side signals were covered in snow and ice. When we said the tail lights were malfunctioning the representative showed no interest. They took a picture of the hook up and left. No help was offered for hook up. No safety inspection occurred. We found there was broken glass inside the trailer when we opened it up. The lights stopped working due to the trailer plug wires being corroded, this delayed us on the trip as we couldn't go on without taillights. Hindsight, Trailer was neglected and not maintained and allowed off the lot in unsafe conditions.

Don B.
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There was no winter tires on this moving van. I confirmed this with the manager. I got stuck twice in a driveway and need a tractor to push me out of a driveway that should have been no problem IF THE MOVING VAN HAD WINTER TIRES. It is very dangerous traveling in any vehicle during the winter time without winter tires installed. But I must be careful and warn others about UHaul policies not to put winter tires on their moving van. Other than that, the inside and outside of the moving van was dirty. No big deal there, because it's the winter time.

RANDALT D.
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Arrived at 10:57pm to return trailer and they were closed and hours say open to 11pm. Also lights were not properly working on the trailer. Made it for a very long drive home in the dark.

WILLIAMARNOLD A.
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Customer did not leave a comment.

LAURA R.
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I would never recommend this depot to anyone. He did not offer to help ask how everything was or even check if it was in good condition. We brought it back a day early and he didn't offer to return even $20 nor did he even say thank you. He didn't get me to sign anything just said you'll get an email. Horrible service and would NEVER recommend this place.

SYLWIA K.
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Customer did not leave a comment.

WILLIAMARNOLD A.
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Customer did not leave a comment.

PIERREW G.
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The staff at 6/11 is friendly and helpful 👍

WILLIAMARNOLD A.
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Customer did not leave a comment.

PIERREW G.
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Staff at 6 11 are professional and friendly, id give them an AAA+++ 👍👍👍👍👍 and ⭐⭐⭐⭐⭐

ROGERJ M.
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The equipment was well maintained but transport trailer had to be cleaned off from snow/salt on the on the wheel platform and had to clean off snow around the running lights.

WILLIAMARNOLD A.
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Customer did not leave a comment.

JADANIEL L.
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Cab was not clean and the rear tire was bald... no tread on it at all.... in northern Ontario this is not unacceptable!!!!!

Lyne D.
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The truck could of been parked ready to go. Had to back up in a very tight space. Once done it was ok. The back of the truck was dirty and very dusty. Stuff was coated in dust. Was black.

Brian D.
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The staff at the Lakeshore location were amazing. They were helpful and friendly and went above and beyond. Thank you for making our experience end on such a positive note. Great customer service !!!

Eric B.
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Customer did not leave a comment.

JEROMEF M.
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The interior of the vehicle needed to be cleaned. The staff was friendly and efficient.

Mandy T.
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The van was covered in ice and snow so I couldn't see how dirty it was till it melted off. The driver side view mirror was cracked on the bottom which also was covered in ice and snow when I picked it up but I took a pic of it as proof. I ended up needing the uhaul longer then expected and I called the store I got it from everyday to let them know and the last day I got a text and email saying it would be reported stolen if I did not call to say when I would be returning it. Which I already had done in the morning!! So I call and was told to go make a payment immediately or it would be reported stolen because the extra charges for keeping it was declined. But I had made it clear I intended to pay the balance in cash!! So I had to dump all my belongings out of the uhaul and return it right away and now am stuck trying to figure out how to get my stuff to my new place thats still in storage. Our movers bailed on us last minute so we had nobody to help move our stuff which is why it took longer and I explained all that as well. Plus when I picked up the uhaul, the RR tire was low so there was a warning light on and a message telling me to put air in and the store clerk just said if it bothers me to just put air in it!!! Then the Kms had 12 km more then what they put. I mean this was the worst experience I've ever had with uhaul. I cant even believe what I went through and I always rent uhauls.

MICHAELV T.
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Customer did not leave a comment.

KORIJOSEPH C.
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Make sure you have the rental that was guaranteed to them in a email. Going to pick it up the schedule time and not having is poor customer service

Heather S.
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The uhaul sign was hard to see while driving

DONALDJ C.
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Customer did not leave a comment.

JAMESH M.
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The pick up was not full of gas, but I filled it when I returned it. The interior was a mess - full of mud. Seats were filthy. garbage from previous renters in the vehicle. Bad. Vehicle had damage.

ROB D.
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Server was slow and was unable to complete transaction at location, not the fault of the provider. However my anticipated experience was not achieved, hence the rating.

Evan M.
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1) When I called to complete reservation I specifically asked if the pickup trucks were 4x4 and was told yes. When I arrived to pick up the vehicle, it was 2x4. I asked if they had any 4x4 and they said no. I asked if any U-Haul pickup trucks in the fleet have 4x4 and they said no. I required 4x4 and it was very difficult to complete my task with 2x4. 2) Vehicle was very dirty. There was what appeared to be ashes from cigarettes all over the passenger seat. The attendant was upset that I indicated this on the mobile pick-up process instead of just letting him know directly; he seemed to be trying to avoid me indicating that the vehicle was dirty on the website. 3) Vehicle was damaged. Driver-side rear quarter panel was damaged but had the X stickers on it which I was told to mean that the location was aware of the damage. The passenger side tail light was also smashed out, which they were not aware of. I'm willing to pay the mileage and CDW but would like to be refunded the $19.95 + HST for the rental itself as it was not what I asked for or was told I'd be receiving and it created much additional headaches without the 4x4.

Mike W.
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Staff must ensure vehicle is safe to operate, ie: checking if wipers are missing as this was the case with the van i rented. It was raining and did not know the wiper on the driver side was missing until I turned the wipers on, had to then make an emergency stop to avoid a serious accident. To add insult to injury, i was advised to purchase a wiper blade myself -as if uhaul expect their customers to do this?? I was on a tight schedule so this was just getting ridiculous. Staff at this location were friendly and came to a quick resolution, but all this could have been avoided if the vehicle had been thoroughly inspected beforehand. The interior was not cleaned either, empty water bottles left under the seat and garbage along with a face mask left inside the doors from previous renter. Drink holders were sticky also. This makes me doubt they have covid-19 protocols in place.

DANIELV P.
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Customer did not leave a comment.

Cathie N.
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Customer did not leave a comment.

kevin R.
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Customer did not leave a comment.

VALERIELYNN C.
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I've never paid so much for a vehicle rental before and the truck was so gross it has dust piled up on the dash and that takes awhile for that to happen. Not very pleased. I called this location to book it and they said they didn't have trucks so I called the location on pinewood and she said ya pickup is 521 lakeshore and I was like what I just called and they said they don't have anything and she said they do it all the time and are lazy or something so I don't see why they do that it's a bunch of non sense for nothing.

MICHAELJ S.
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The Huntsville location where the vehicle was originally booked on September 3rd 2020 did not provide a vehicle as promised on Oct. 3rd and made no effort to find me one. I had to call head office, and one was found 140 km away in North Bay. I have sent an email to 839027 GM detailing the complaint.

NANCYJ H.
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Customer did not leave a comment.

JAMESL P.
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Their all ways great and helpful like dealing with them but the Rental is never clean is the only issue I would have but over all love U Haul

TIMOTHYJAMES P.
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Customer did not leave a comment.

DENISEVM C.
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Absolutely amazing from the time we reserved to the time we dropped our rental off. The staff at 6/Eleven were fantastic! I would definitely rate their service 10/10. Thank you!

JAMESA L.
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They did a great job, Good Service.

COREYJUSTINMATHE M.
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Truck Cab was disgusting. Milage terms were not conveyed properly.

Blake D.
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Customer did not leave a comment.

DARCYD B.
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So i just want to say that the girls at Parry Sound and North Bay were good and professional. My complaint is with the company, I reserved a truck 2 weeks before i needed it and when it came to the date travel took my truck and sent it down south , I then had to take a day off work and get someone to come with me, drive all the way to north bay ( 2 hours there 2 hours back) with my car. I made dam sure the price was dropped and reimbursed for the fuel that i spent. This is very unprofessional and bad business . I wasn't the only one, there were two other customers from parry sound treated the same way. The girl from parry sound ended up taking the brunt of everything and thats not fair to her, she had the trucks there. Obviously your company doesn't care about customer to treat them like this.

TEssa S.
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Terrible experience. Our truck was blocked in and it took us a half hour to try and get it out ourselves because the staff didn't drive and we were then late because of it. Also there was suck confusion in communication trying to organize our order it was frustrating.

Jonathan G.
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Customer did not leave a comment.

MICHAELF C.
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Customer did not leave a comment.

NEILJAMES E.
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Customer did not leave a comment.

Gary J.
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Very helpful and courteous

michael K.
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Customer did not leave a comment.

CHARLESARTHUR S.
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The truck was cleaned, but the mirror on the driver's side was taped on and was too small for visibility.

Tracey G.
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When we got home to load the trailer, my husband noticed a very large slit in the tire...he called and they where not co concerned at all. He also asked if they have a check list to go over to make sure it's safe for the next customer....no.

Jennifer A.
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Customer did not leave a comment.

MARKL S.
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Customer did not leave a comment.

keth C.
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Customer did not leave a comment.

PETERD W.
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Very satisfied with the customer service and how I was treated. Friendly and courteous

Alexandra M.
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When I picked up the U-haul it was completely out of windshield wiper fluid, the windshield was cover in bird feces. The vehicle was very dirty and clearly hadn't been cleaned in a long time. It also smelt like smoke.

RONALDC T.
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The truck we ordered wasn't available and when a sibstitute was provided we were told we'd have to pickup it up at a different location which was too far away to get to by bike. When I complained a truck "miraculously" appeared at our chosen location but when I arrived to pick it up I was told that the previous driver was going to be 3 hours late (this only a half hour after UHAUL assured me that they'd spoken to the driver while I was on hold and assured me he was on time). I had arranged to have a friend drive the truck back to North Bay after we'd unloaded in Kingston and when my friend returned the truck he was told that he'd been made the primary driver and was responsible for the overage before the uhaul agent would let him leave. The agent, who I had spoken to twice in person over the past two days, became belligerent when I attempted to explain the mistake he made and hung up on me. I called back and he told me to contact UHAUL but by then I was too frustrated to even bother. Way to add even more stress to our move!

DANIEL L.
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Customer did not leave a comment.

NICOLELUCILLEM R.
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Customer did not leave a comment.

Frederick W.
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Everything went great. Keep up the good work!

Pauline M.
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Was very impressed with the service I received by the team at the Lakeshore location in North Bay. Will definitely recommend them to friends & family for sure !

STEVENH B.
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Excellent experience with the 6 Eleven location. Would definitely recommend!

JAMESROBERTG J.
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very impressed

ANDREWVITALANTHO J.
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keep up the good work

PAULINE M.
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The staff at 6 Eleven were very courteous and helpful. I was completely satisfied with the service I received & will recommend them to my friends & associates.

LOUISJ P.
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Customer did not leave a comment.

JRBRUCE S.
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Be nice if a flat rate fee by week or month and no reserves, other then that very satisfied, will rent again

STEVE C.
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The Mileage was wrong at pickup. The clerk was really friendly and helpful with agreeing with a new mileage. It gave me headaches at drop off because mileage in the system was not changed therefore over charged fees applied which was payed back.

BRIANW Z.
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Awesome friendly informative and efficient. Highly recommend!

Nolan H.
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This place was way better than my pick up location

MARGARETE L.
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Just keep being so friendly and helpful and efficient! We'll be back.

William P.
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Customer did not leave a comment.

ROMEOALAIN F.
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Customer did not leave a comment.

Erin B.
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Customer did not leave a comment.

Imre H.
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Once again Raj was pleasant and helpful. Thanks

JOSEPHJ M.
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Quick efficient service and the equipment we rented did its' job.

JONATHANT S.
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Again another reservation through uhaul with issues. My truck was not ready at my first location, then directed to this location with no trucks available except for a 26 foot truck. The sales rep gave me the big truck for the same price. The rep at 6eleven was helpful and friendly and was eager to remedy the issue with my reservation. The truck could have been cleaner inside the truck. It was obvious the person before me smoked in the truck and didn't care to clean up the ashes.

WILLIAM I.
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Excellent service

Aaron B.
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Customer did not leave a comment.

ADAMREJEAN G.
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Make sure that the confirmation location for pick is the actual location. I was given an incorrect address for picking up my uhaul.

JOSEPHANTHONYCHA H.
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Customer did not leave a comment.

ELIZABETHW M.
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Excellent service. Very helpful. We originally rented a trailer our Van broke down while towing the trailer so we needed a vehicle and a trailer. We called the location and they had us set up when we got back to them. You could reduce mileage charges. I found them expensive.

TRISTAANNE R.
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Awesome experience! Very friendly and will 100% go back to this location. Thank you!

RICHARD D.
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Raj Is very friendly and professional as well as the other employees that I have dealt with. This is the only location in North Bay that I like to use. I mentioned to Raj yesterday that with North Bay having multiple Uhaul locations that if a costumer request a truck from a location near them. Uhaul should move a truck to that location for their customers. I give these Uhaul store a 5 out of 5. I hoping I don't move anytime soon but if I need a Uhaul Raj is the guy I'm call to ??

SALAH E.
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Friendly staff, and willing to help.

MICHELR C.
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reliability is atrocious. I had to drive 70 kilometers round trip just to pick up a trailer that was guaranteed available in my own area when I pre-booked a week earlier.I still had to wait 2.5 hours for that one that I was told was in the yard. Terrible service by U-Haul.

Prabhu S.
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Great Service. Thanks

Stehpanie F.
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Returned after hours so did not have any issues.

DAVIDJ L.
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Always great service from 5-11 Always great service from U-Haul.

TONIAMANDA A.
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U haul I reserved was not available. Next size up was no available. The rental I was given was dirty.. I had to sweep it out on my own in the Uhaul parking lot. I had to take one of the biggest trucks because my cargo van was unavailable The gas for the 26footer was astronomical (was only planning for a van) and then they charged my full price for the large truck when I was promised the truck for the 19.99/day price of the van Very unhappy. Won't be back.

Tim P.
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Wiring harness is too short. It's doesn't even come off the tongue one inch. Anybody/ every single vehicle renting this trailer needs an extension. Luckily I had one. Other than that it's great. The gate has nice resistance so it doesn't drop And bang.

David L.
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Really nice gentlemen that run this location, will gladly rent from again. Keep up the great work.

Babette G.
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Great price.

PATTIL S.
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Customer did not leave a comment.

MCHANTAL R.
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When I called the location, they told me that there were no cargo vans available. I called head office and booked through them and had them check on the availability. There was in fact a van available. They need to improve their knowledge of their stock so that when someone calls, they know what is exactly available. Other than that glitch, everything went smoothly. They were friendly and helpful.

KENNEDYALBERT V.
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nice people. very good customer service.

Imre H.
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I had no issues with my rental experience. Raj was very friendly and helpful.Thanks

Jan P.
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The link that is supposed to show the photos of any damage didn't work. It said link is expired. Would recommend ensuring that it is up and running.

No reviews have been submitted for this location.

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