Customer Reviews for AA Self Storage & Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AA Self Storage & Rentals

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Phillip D. on

Rating:

Customer did not leave a comment.

demetrius H. on

Rating:

Inform your employees of the new policies and procedures. Have correct mileage on rentals. It shouldn't take 3 and a half hours to rent a uhaul truck.

Ron L. on

Rating:

Dropped off the unit at 1:20 PM Friday. No one was there. Called the number from the sign in the window and was told to just drop it off and not to wait for the personal. So with an Arthritic hip and all I parked and unloaded the trailer myself.

JACK B. on

Rating:

We were quoted $76.00 based on approximately a 70 mile trip. When returning the vehicle, we did indeed drive 70 miles and our bill was $111.00. We clearly asked him before renting if $76.00 was the full amount which he said yes. When asked about the difference he admitted that he had made a mistake in his quote. In our mind we only owe $76.00.

Terrie G. on

Rating:

Someone should explain the mileage and go over things with you.

barb M. on

Rating:

No one took us to the truck. The tank wasn’t full and we were charged for insurance that we didn’t agree to add. $84

David K. on

Rating:

after checking in and paying for rental, we were charged a safe tow charge of $25 which we did not approve.

Geoffrey G. on

Rating:

Wondering why I was charged an additional $30 at this facility when I was told on the front end that I had 24 hours to drop at West End. Have been very satisfied with U-haul experiences up to now. Would appreciate a response

kelly H. on

Rating:

Customer did not leave a comment.

JEFFREY C. on

Rating:

The man who charged me is a crook. I did not check the mileage before I left, but he absolutely fudged the number when I returned. He claims I put 446 miles on it when my google maps records show I went no more than 160. I demand a refund and that this man faces repercussions for scamming Uhaul’s customers. He went by the name Wendell.

Karen H. on

Rating:

I do not believe this location should be used for pick ups. The person did not seem to know what he was doing. Truck was filthy (back and front), no dolly or furniture mover available (was reserved), gas light on in truck, and was quart low on oil. Experience was NOT good!! NO paperwork given, mileage checked, etc.

Geoffrey G. on

Rating:

Customer did not leave a comment.

Christopher S. on

Rating:

Customer did not leave a comment.

John M. on

Rating:

Great service. Very courteous.

MIKE M. on

Rating:

Ashes in the ash tray and soda spilled on seats and floorboards

RICHARD C. on

Rating:

Customer did not leave a comment.

ALLAN J. on

Rating:

Customer did not leave a comment.

Jeremy F. on

Rating:

Customer did not leave a comment.

James W. on

Rating:

A bit dumpy, but I got what I needed.

Gayle M. on

Rating:

No problems!

Rj P. on

Rating:

Customer did not leave a comment.