Customer Reviews for AA Self Storage & Rentals
(U-Haul Neighborhood Dealer)

64 reviews

5063 NC Hwy 211   West End, NC 27376

(910) 466-4545

Location Hours

  • Mon-Thur: 10 am - 5:30 pm
  • Fri-Sat: 10 am - 5 pm
  • Sun: 2 pm - 5 pm

Services at this Location:

Contact Us

(910) 466-4545

5063 NC Hwy 211
West End, NC 27376

Services at this Location:

Location Hours

  • Mon-Thur: 10 am - 5:30 pm
  • Fri-Sat: 10 am - 5 pm
  • Sun: 2 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PHILLIP N. 
Rating:
1.0

Customer did not leave a comment.

COURTNEY C. 
Rating:
1.0

Very unprofessional

Bradley T. 
Rating:
5.0

Awesome service! Thank you.

Kathryn M. 
Rating:
1.0

My truck was not there. They double booked the 10ft truck, the person before me had it till 5pm and my reservation started at 8am. Not only that, but I have 24/7 mobile pickup, however this location later informed me they do not do that, and I would have to wait until they opened at 10 to even begin if the truck wasn't double booked. Terrible experience, why make a reservation and offer mobile pickup if it's not actually available or possible to do??. Will never use UHaul again, and will warn everyone not to. Set me up to fail on my exciting move day.

Bree G. 
Rating:
5.0

Customer did not leave a comment.

melinda J. 
Rating:
4.0

Thank you for your services.

tracy C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
3.0

I don't like that U-Haul does not provide the vehicles from where I actually reserved them from (Pinnacle Storage in West End, NC). Had this happen last year in Marysville, WA (had to make a 60 mile round trip to pick up my 20' truck). AA Self Storage - okay people, but I had to meet their schedule on pickup (not my own).

MARC N. 
Rating:
3.0

Customer did not leave a comment.

melinda J. 
Rating:
1.0

Customer did not leave a comment.

Juwan M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

AA is the only person in a chain of 4 that could provide what I had reserved. Sadly, through no fault of his establishment, he could only partially fill what I needed for my move, the truck. He had only a handful of blankets that he offered. No furniture dolly, no appliance dolly and no, they didn't have the 4 dozen pads that I was assured was part of a complete order. Everyone else was trying to placate me. Look, I got back home to Fort Lauderdale. Everyone was safe. Belongings made it through no assistance from corporate that allowed the madness to occur. But in the end the task was completed by the people involved. On schedule. There was a bit of insult to injury. They charged me $16 for 61 miles over!

rod W. 
Rating:
4.0

Customer did not leave a comment.

Eugenia S. 
Rating:
1.0

Attemptrd to drop off at Pinnacle Storage, which was clean and nice, but refuse the drop off (Was told by Uhaul I could drop it off anywhere). Called UHaul and pit me right thru to AA, which is what it is, Uhaul = Rent-A-Wreck

Jason S. 
Rating:
3.0

Customer did not leave a comment.

Wayne G. 
Rating:
5.0

Wendell the person at the center was very professional and great to work with.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

ernestine M. 
Rating:
1.0

This has been horrible. The representative did not listen to anything I said, I was overcharged for this rental. I have spoken to your district manager more times than I wanted trying to rectify this

shawna R. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN G. 
Rating:
2.0

The gentleman at the storage facility was extremely friendly and helpful. This is not a reflection on him. The online after hours pickup and drop off Instructions were lengthy but thorough. I am giving this rating because the inside of the truck was filthy and stunk. We had to keep the windows down as we drove. Luckily it was only across town. The dashboard had tree bark granules and there was a twig in the armrest. There was also some sort of liquid spilled all over the cup holder and floor (probably cause of the smell). I don't expect a detailed moving vehicle at all, but if I am paying $100 for less than 24hrs, I would rather it be in a vehicle that has been vacuumed and wiped down of obvious spills.

Nolan B. 
Rating:
4.0

AA was fine-but I would call them directly because the online website experience prior to pick up was awful! My pick up location was changed much further away, the truck size was changed, the pick up time was changed FOUR times which turned a one day trip into an overnight trip.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

Xavier D. 
Rating:
5.0

Customer did not leave a comment.

Carleton M. 
Rating:
5.0

Super helpful and accommodating.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

long T. 
Rating:
5.0

Customer did not leave a comment.

Anita M. 
Rating:
5.0

Wendell was great and very helpful!

Robert F. 
Rating:
5.0

The person I spoke to (owner?) was very helpful and patient in assisting me backing in the trailer, which is not easy to do.

Jeffery R. 
Rating:
5.0

A sign on the building would help to show that it is the Uhaul place, but otherwise, great experience!

Garren D. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Noah R. 
Rating:
5.0

Excellent service from the moment I called to rent trailer to help with hooking up and making sure I was ready before driving off.

Alan G. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
3.0

A man claiming to work there came out and yelled at us because we wouldn't give him the keys! He did not introduce himself or provide any identification. It was almost dark, so this was a scary situation. Lastly, where the heck is the dropbox!? Will not use this location in the future.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
1.0

Sketchy location. I returned my rental after 11 hours and was charged for 2 full days. Poor customer service and unprofessional.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
3.0

Customer did not leave a comment.

debby K. 
Rating:
5.0

Brooklyn was great. We called back to verify the receipt and he took care of everything

Daniel M. 
Rating:
3.0

Customer did not leave a comment.

Phillip D. 
Rating:
1.0

Inform your employees of the new policies and procedures. Have correct mileage on rentals. It shouldn't take 3 and a half hours to rent a uhaul truck.

demetrius H. 
Rating:
2.0

Dropped off the unit at 1:20 PM Friday. No one was there. Called the number from the sign in the window and was told to just drop it off and not to wait for the personal. So with an Arthritic hip and all I parked and unloaded the trailer myself.

Ron L. 
Rating:
1.0

We were quoted $76.00 based on approximately a 70 mile trip. When returning the vehicle, we did indeed drive 70 miles and our bill was $111.00. We clearly asked him before renting if $76.00 was the full amount which he said yes. When asked about the difference he admitted that he had made a mistake in his quote. In our mind we only owe $76.00.

JACK B. 
Rating:
3.0

Someone should explain the mileage and go over things with you.

Terrie G. 
Rating:
1.0

No one took us to the truck. The tank wasn't full and we were charged for insurance that we didn't agree to add. $84

barb M. 
Rating:
1.0

after checking in and paying for rental, we were charged a safe tow charge of $25 which we did not approve.

David K. 
Rating:
4.0

Wondering why I was charged an additional $30 at this facility when I was told on the front end that I had 24 hours to drop at West End. Have been very satisfied with U-haul experiences up to now. Would appreciate a response

Geoffrey G. 
Rating:
5.0

Customer did not leave a comment.

kelly H. 
Rating:
1.0

The man who charged me is a crook. I did not check the mileage before I left, but he absolutely fudged the number when I returned. He claims I put 446 miles on it when my google maps records show I went no more than 160. I demand a refund and that this man faces repercussions for scamming Uhaul's customers. He went by the name Wendell.

JEFFREY C. 
Rating:
1.0

I do not believe this location should be used for pick ups. The person did not seem to know what he was doing. Truck was filthy (back and front), no dolly or furniture mover available (was reserved), gas light on in truck, and was quart low on oil. Experience was NOT good!! NO paperwork given, mileage checked, etc.

Karen H. 
Rating:
4.0

Customer did not leave a comment.

Geoffrey G. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Great service. Very courteous.

John M. 
Rating:
3.0

Ashes in the ash tray and soda spilled on seats and floorboards

MIKE M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

ALLAN J. 
Rating:
5.0

Customer did not leave a comment.

Jeremy F. 
Rating:
4.0

A bit dumpy, but I got what I needed.

James W. 
Rating:
5.0

No problems!

Gayle M. 
Rating:
5.0

Customer did not leave a comment.

Rj P. 
No reviews have been submitted for this location.

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