Customer Reviews for Aarrow Radiator
(U-Haul Neighborhood Dealer)

481 reviews

7286 Hayden Run Rd   Hilliard, OH 43026
(@ Cosgray)

(614) 876-4665

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(614) 876-4665

7286 Hayden Run Rd
Hilliard, OH 43026
(@ Cosgray)

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Kept our returned uhaul 10 days before processing the return. Our bank account was overcharged 1k no one called to discuss with us or anything. Our 1 day rental looked like 10 plus days now I'm waiting to get our refund

SCOTT G. 
Rating:
5.0

all good

Keith R. 
Rating:
2.0

Parking and storage area muddy.

TERRY D. 
Rating:
5.0

Customer did not leave a comment.

Erika G. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

ROBIN S. 
Rating:
3.0

Truck was clean. Check engine light was on. I asked 2 different workers about it since I was driving from OH to FL. Both workers said “it's ok”. WSn't totally comfortable with that predicament.

Richard D. 
Rating:
4.0

Customer did not leave a comment.

martin W. 
Rating:
1.0

Location very dirty as shared gravel/dirt drive with junkyard next door. Windshield- very dirty.

James F. 
Rating:
3.0

After hours drop off has no indication of where to park. There were no other U-Haul trucks visible to help guide where to leave the truck/trailer.

John V. 
Rating:
1.0

The truck was very clean! The folks there were very nice! Why I rated it poor because construction is going on down there and it added over 20 miles extra on my rental! Took me 15 miles to get back to my house versus 3.4 miles. I was not happy! All in all this location will be great because of the fantastic treatment from folks but right now no! It's not cost effective due to not being able to get to them! Because of all the construction!

Lisa H. 
Rating:
4.0

Perhaps during time of the road construction notify the customer beforehand of the need to access the location from the west and proceed through the road closed barriers. Thanks!

WALLACE R. 
Rating:
4.0

Ordered 3 dollies and only received 1. I was charged for three.

Kenneth K. 
Rating:
2.0

The man was rude

Jessie C. 
Rating:
4.0

Customer did not leave a comment.

david A. 
Rating:
3.0

It was raining out, and the truck had a very bad leak in the cab.

Jarrett K. 
Rating:
3.0

Read above comment.

Vernon A. 
Rating:
4.0

Customer did not leave a comment.

Barry C. 
Rating:
5.0

This is my favorite U-Haul location.

Nicholas K. 
Rating:
5.0

Customer did not leave a comment.

Sarah L. 
Rating:
1.0

This location, AARROO Radiator, ripped me off. They have lied about the amount of gas that was in the truck when I returned it. There is no doubt at all about this. They sent me a supposed photo representation of the gas gauge which is blatantly wrong and either a mistake or fraudulent. I offered to allow them to check the gas gauge with me before I left, but they refused to do so. Minutes after I left their establishment, I received notice on my phone of an American Express charge of $68.50. I immediately called U-Haul customer service, but they were not helpful. I asked that a supervisor call me, but that never happened. In the scheme of my life, $68.50 is not a lot. But the principal of getting ripped off is a lot to me! I will dispute this charge until the end of time, if necessary. Including arbitration and court. But I would prefer that someone call me and resolve this so that I don't live with a negative impression of U-Haul, when all the other aspects of my truck rental, including movers, was very good. Dale Perdue. 614-483-4700. Thank you.

Dale P. 
Rating:
5.0

Excellent customer service and friendly staff!

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Julia G. 
Rating:
5.0

Customer did not leave a comment.

paul W. 
Rating:
2.0

People were nice

James B. 
Rating:
4.0

Customer did not leave a comment.

Nancy R. 
Rating:
3.0

Customer did not leave a comment.

Donald M. 
Rating:
3.0

Customer did not leave a comment.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

Zachariah W. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN J. 
Rating:
5.0

Customer did not leave a comment.

Catherine T. 
Rating:
4.0

Thanks

hector E. 
Rating:
3.0

Left back tire had a chunk of the rubber missing. Tire was not flat but that could have been disastrous if not caught before we got on the highway. Thank God we had paid for the insurance so they did come out right away and fixed it.

Brennen J. 
Rating:
5.0

Customer did not leave a comment.

Braden L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

PAMELA H. 
Rating:
3.0

Customer did not leave a comment.

KEITH H. 
Rating:
5.0

The online drop-off was thorough and made the truck pick up easy. Using the photo uploads to document the mileage and condition of the truck made me feel comfortable about the process.

Norbert L. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Aggie H. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Your site worked out well. Truck was ready for pick up and directions for picking up the truck were clear on the U-Haul app.

Kip W. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

jesse M. 
Rating:
3.0

No changes required.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
1.0

Be more polite and helpful especially if the reservation got messed up

adham N. 
Rating:
5.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

Customer did not leave a comment.

chuck P. 
Rating:
5.0

The team was ready for me and super friendly.

Christopher N. 
Rating:
5.0

I'm not sure. The Gentleman was really personable and explained everything in detail. We were in and out in no time. AND if he can read this, I apologize for leaving my Starbucks coffee on your counter.

SHAWNA P. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
3.0

Only thing I would complain about isn't with this location. Picked truck up with a 1/4 of a tank. Returned truck with 1/4 a tank. Still charged for fuel, didn't understand that, but over all good clean truck.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Frederick S. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Very helpful team at Aarrow. they made sure the trailer was ready when I arrived, hooked it up for me, and the return process was simple. All around good experience.

john A. 
Rating:
5.0

Customer did not leave a comment.

VICKI H. 
Rating:
5.0

Trailer dropped off at 3:20 PM and Shreve Ohio

TONY S. 
Rating:
5.0

Service is always excellent!

DENNIS C. 
Rating:
5.0

Customer did not leave a comment.

Lucille H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
2.0

Make sure there is space to return the vehicle.

ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

Chris A. 
Rating:
3.0

The chain was dragging so I had to pull over & use bungees to secure it & keep it from dragging.

Gricel S. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
2.0

I almost drove passed this place before I saw the small 2' x 4' “U-Haul” sign located low on the wall behind heavy equipment parked next to the building. Improve your signage. The staff seemed annoyed that I was there to drop off the trailer, although one guy did actually unhitch the trailer for me… Be more friendly to your customers. If you want to increase your U-Haul volume, clean up the place, it's filthy and uninviting.

TIMOTHY T. 
Rating:
5.0

Customer did not leave a comment.

DALE E. 
Rating:
5.0

Customer did not leave a comment.

Kendrick L. 
Rating:
5.0

Customer did not leave a comment.

Hugh H. 
Rating:
5.0

I did my own drop off after hours so can't comment on customer service. It was an easy drop off.

Amanda G. 
Rating:
4.0

Customer did not leave a comment.

Emmit G. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

Neal B. 
Rating:
4.0

Location was good. Did not notice syrupy substance on the floor in the back of the truck. Uploading or taking pictures through the UHaul app was a challenge.

Walter N. 
Rating:
5.0

Customer did not leave a comment.

scot B. 
Rating:
5.0

call me and i will explain 614-208-4372 waiting for u haul to issue a full credit picked up unit ,took to gas station to top off tank had a familey medical emergency, could not use rental, drove right back to u haul dealer. uhaul poceeded to charge us the full amount of 64.00 this should be credited , call us 614-208-4372

GREGORY F. 
Rating:
5.0

Customer did not leave a comment.

PETER F. 
Rating:
1.0

Uhaul over booked my truck and did not have one for me. Had to get a smaller size.

Nick B. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
3.0

Customer did not leave a comment.

LAURA S. 
Rating:
5.0

Customer did not leave a comment.

Martin P. 
Rating:
4.0

Customer did not leave a comment.

Dennis W. 
Rating:
3.0

They charged me for gas. I filled it up until the gas pump popped the auto fill off. It was Full! Not surprised at all. All U-Haul locations screw the customer over some how. Won't be using them next year and will never recommend.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

CAMERON W. 
Rating:
5.0

We dropped off after hours and didn't talk to anyone. Received a final email the next day. All was good, except pickup location.

Norman S. 
Rating:
2.0

Customer did not leave a comment.

Kimberly H. 
Rating:
4.0

Customer did not leave a comment.

Nathan P. 
Rating:
5.0

We had a fairly new uhaul. They made it so easy to pick up and drop off. Very friendly staff. Would highly recommend

Babette S. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Gerald E. 
Rating:
3.0

Customer did not leave a comment.

THOMAS L. 
Rating:
3.0

Customer did not leave a comment.

Meghan G. 
Rating:
5.0

Customer did not leave a comment.

Lind P. 
No reviews have been submitted for this location.

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