The vehicle was clean but the gas light was on
Kassi M
Customer Reviews for Above & Beyond Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck had a dirty cab. Crumbs throughout dash area, leaves throughout floor, and the dashboard had a layer of dirt on it. Additionally the check engine light was on during my entire move and no one from U-Haul contacted me about the issue.
KIRK BVehicle wasn’t available for pickup until over 11hours after I requested it. It was dirty and missing equipment. I was hung up on twice when I tried to call corporate. The supervisor Kelly made it worse instead of hearing me out and trying to make my customer experience better he kept cutting me off, told me to stop complaining and was generally rude and dismissive. I had to buy a dolly from a store because your three nearest locations did not have the equipment I needed.
Jermaine WI was charged for safemove at time of pick up when I declined insurance at time of reservation! The gas tank was not at 3/8 when I picked it up and that is what was marked on the form. It was at 1/4
Louise HNo one was there. Even though this was a contactless drop off, there was limited area to park trhe vehicle.
Ted HWas very helpful with everything! Would for sure rent from them again!
Alexander BFast friendly service and nearby neighborhood location.
Richard MOnly negative was calling in to Uhaul, 20 minute wait for assistance. Was also very nice to get text making sure i could find the drop off location. Will definitely be using Uhaul again!
inez sThe drop off location was just a staging area. Seems like a waste to have me drop it off somewhere only to have U-Haul have to pick it up and move it to a different location.
Shishu GThe cargo light didn't work and was not told ahead of time.
NICKOLAS TEverything was fine, no improvement needed
Andrew CEasy drop off and easy to find very helpful staff.
Amy MThe friendliest uhaul location in town!
Richard SConvenient location, speedy pickup, and friendly operator.
Jeffrey FDerrick made the return very easy.
ann mExcellent
Hildegard BThere was a huge misunderstanding/lack of communication on this end that led to me wasting several hours of my own time, and potentially getting legal action taken against me. The Champaign locations have GREAT people (especially the manager at the University location) but the ones who handled my reservation were not particularly competent.
Josiah MDerek was the man who I spoke to at this location. Although my contract told me to drop at this site he said I couldn't. Then he threatened to charge me $100 if I didn't take the truck to another location. I told him I was just following my contract. I asked his name and told him I would write this in his review. Then as I walked down the street to take the truck to another location he yelled at me something about my attitude. He was a large (muscular) man and being a woman alone with him made me feel unsafe. I understand if the site couldn't take any more trucks but I should of been notified earlier via text or voice call. He made this my problem and made me feel unease which is why I left quickly. My hope is that he receives some retraining in customer service.
Angie WDerrick is great. Thank you for an easy, pleasant UHaul experience!
Halie RThe owner at this location was amazing especially when the U-Haul online reservation system 1) wanted to change my pick up time and 2) no one with U-Haul's online chat or both customer services numbers could help me. He told me to keep my original time and made the pickup/drop off process was so smooth. GREAT customer service here...would definitely come back if I have the need again!!
Colleen MMy complaint is not with the location at all. My complaint is with the fact that U-Haul in the app does not provide enough information for renters
J EThere was a problem with the ignition on the truck I was given. I was told you had to jiggle. Sometimes the key would turn , sometimes it would not.
Agustavia DFast and efficient. He did not buy back extra boxes like the originating location said, so I just kept them. But it would be nice if, one way or another, the information matched between locations.
Lori kThe guys at Above & Beyond were great. Only complaint is that the pads and dolly I ordered were at a separate location, and I wasn't told that until I got there (not this location's fault). Then when I tried to return the pads to the place I got them, they said they had to go back with the truck. Better communication between your locations, please, U-Haul.
Sylvia SExcellent friendly service!!!
JON LEverything was okay but I did not get my security deposit back when I return the truck I was told when I return the truck that I would get security deposit back but I did not get mine back And I wanted it back
ROSIE eIt was dark, looked very dirty and not very safe
John FVery clean!
Sheerine BThis experience was much better than the one we had two weeks prior.
Eric IThe staff was friendly, efficient and engaged in returning the vehicle. Great team and service.
John TI requested a furniture dolly when making the reservation, but this location only had a regular dolly. It would have been better if this location had a furniture dolly.
Matthew WCheck in only took a minute. Very efficient.
BRADLEY CGreat friendly guys, helpful in parking & efficient to get me in and out quick!
Katherine LMake entryway more accessible. With car washing and detailing cars at this location, it was hard to navigate in the parking lot to return.
DARLA SSketchy location and gas level was reported incorrect. Best to avoid this place.
Matthew Bseveral times over the past several years ive used Uhaul. Im icredibly unhappy. My vehicle is never what i wanted where it was supposed to be at the correct time. Uhaul has gone backwards on customer service and satisfaction. i never take time for surveys but this time i had too. Feed up with Uhaul!
matt lNo one from the location called to verify pick-up information with me the night before - I preferred to pick up my truck from the U-Haul on University, which is where I showed up since I was not informed otherwise. As they did not have my truck available, I was left waiting for over an hour until the correct location opened. The gentleman at the Urbana location was extremely polite, however he did not provide either moving dolly that I requested.
Paul BKeep it up
Mohd STrcuk was fueled and ready to go and there was no waiting.
James HI needed to move a couple of large shelves. I traveled 2 miles and I was charged for 1 1/2 gallons of expensive gas. I didn't have the engine on unless I was moving. Either you need more efficient trucks or honest workers. I returned the truck after they were closed and I'm not going to waste my time complaining. I'll just find another company to rent a truck next time I need one
Bob DThe staff was friendly and efficient, but the vehicle, while clean, was awful. Whether it was good 127,000 miles ago I do not know, but it was utterly underpowered for taking a modest load over the mountains of WV and MD. The transmission in particular was awful, refusing to downshift on uphills but downshifting the second you touched the brakes on a downhill, driving the engine up to 4500 rpms with unwanted and unnecessary engine braking. I previously took a 26' truck on this same route with a heavier load, and had no such problems. This location was fine, this truck should be scrapped.
Stephen HThe service was excellent!
lashunda hEquipment was rather old, the steering was somewhat unsteady and the cab was grimy.
JOHN ILocation is small but the attendant was on the spot and guided me in and immediately answered my questions and completed the close out and got me on my way.
JEFFREY SThis site was great, but the original site I went to at 306 east university avenue, champaign il was horrible. The doors didn't open until 8:15AM when the store is supposed to be open at 7:00AM and I reserved a vehicle there the week prior, but there was no mention of the pick-up being at a different location.
NICHOLE MSuper nice guys to work with.
dave wWe called twice and left messages to call us back so we could find out what time the truck needed to be back. Nobody returned our calls. Once we did talk to someone, they were friendly and helpful.
ADAM NThis location did not confirm pick-up location with me. I received a change of location email only. This location also charged me for a utility dolly but did not provide one and instead sent me across town to another U-Haul location to pick-up the utility dolly. This was a huge hassle. Thankfully the other U-Haul location on University Ave. was helpful and did not double charge me even though there was no communication (from Main St location) that they were to provide this service to me.
SHANTI C